Extended Stay America - Memphis - Germantown

Business response:

Thank you for being our guest. We're sorry for the cleanliness issues you encountered while you were here and for the inconvenience you had due to the bugs. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We have also asked our pest control provider to service our hotel immediately. We hope to have a future opportunity to restore your confidence in ou... read more

Business response:

Thank you for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our convenient location was perfect for your needs. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Nancy, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Dear Candice, thank you for reaching out to us with your review. We are so very sorry for the billing discrepancy and that this has not been resolved to your satisfaction as of today. Please reach back out to us directly at the hotel. We will be happy to take another look at your billing details. Thank you again, and we look forward to speaking with you. Sincerely, Hotel Management 

Business response:

Candice, thank you for being a loyal guest of Extended Stay America. We're delighted to know you were impressed with the service provided by our wonderful associates and that you enjoyed your stay with us. It is always a pleasure to welcome you back, and we hope to see you again very soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Debra, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for the service issue you experienced. Your feedback will be used as a training tool to improve our service going forward. Also, please note our website does mention that we don’t accept cash as payment. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. It is never our intention to disappoint you in any way, and ... read more