Extended Stay America - Memphis - Germantown

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We apologize for the discourteous behavior our front desk associate and for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to make sure future guests do not encounter the same problems. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at our hotel. Although you liked our affordable pricing, we apologize for the inconvenience you experienced in your room. Your feedback is shared with the housekeeping team to check and do the needful. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Leon, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We're sorry for the inconvenience you experienced due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Also, note that all these items are complimentary. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for the fantastic feedback of Extended Stay America. We are glad to know you were impressed with one of our associates and had a great time with us. Thanks again for including us in your travel plans. We can’t wait to welcome you back. Sincerely, Hotel Management 

Business response:

Marjorie, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management