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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no problems Traveled to Germantown for soccer game. Room was large enough for kids. Kitchen area was a plus. Easy access to interstate, food, shopping.
Walking in Memphis Everything was great!
One of the better extended stay hotels I have been to We stayed at this hotel since they except pets and they have a little more square footage since we have a 3 person family. The only drawback to staying at an extended stay hotel is that you do not get anyone in your room to change out towels and make the bed, so we constantly had to go down to the front desk to supply ourselves with new stuff. Most of the people that worked there were very friendly and we had no problems at all.
I checked right out due to condition.
Business response:
Dear Guest, We are sorry to hear that your stay was cut short due to the state of your accommodation. Providing comfortable and well-maintained rooms is essential to us, and we regret that we fell short during your visit. Your feedback is important, and we are addressing the matter with our team to prevent similar issues in the future. We sincerely apologize for the inconvenience you experienced and appreciate you bringing this to our attention. We hope you might consider giving us another opportunity to offer a more satisfy... read more
Yes it was very old and outdated
Business response:
Dear Guest, Thank you for your feedback. We regret that your experience did not meet expectations. While the building may be older, we remain committed to providing a clean, comfortable, and welcoming environment for all guests. Your input is valued, and we look forward to continuing to make improvements that enhance your experience in the future. Sincerely, Hotel Management
There were stains, dirt and dust everywhere. There was also a roach in our room. No ice machine was in this hotel. Outside of our room smelled of weed constantly, the smell was extremely noticeable at night. We will never stay here again and I am extremely irritated at how much we were charged for this roach motel.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered during your stay with us, as this is not the experience we want for our guests. Please know that we have a dedicated pest control program in place and our team works diligently to maintain cleanliness throughout the property to ensure a safe and comfortable environment for all guests. Your feedback has been shared with our team to reinforce these measures. We thank you for bringing this to our attention and are grate... read more
It needed updating about 10years ago.
Business response:
Dear Guest, We’re sorry to hear that the property did not meet your expectations. We understand how important a fresh and well-maintained environment is for a comfortable stay. Please know that we’re continuously working on improvements to enhance the guest experience. We truly appreciate your feedback and hope you’ll consider giving us another chance in the future. Sincerely, Hotel Management
Walked in…reeked of marijuana and cig smoke…saw carpet very worn down to fibers, in places….did NOT stay…I am requesting complete refund of prepaid charges
Business response:
Dear Guest, We are truly sorry to hear about your disappointing experience and the concerns you encountered upon arrival. Cleanliness and comfort are fundamental to us, and this situation does not reflect our usual standards. Your feedback is invaluable in helping us maintain the quality and service our guests expect, and we appreciate you bringing this to our attention. We addressed the matter with understanding and ensured an appropriate resolution. We hope you will consider giving us another opportunity to provide you wit... read more
Staff was rude. Dirty room with multiple burn marks from.......well you make that assumption.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry your experience did not reflect the courtesy and cleanliness we strive to provide. Your comments about the room condition and staff interaction will be shared with our management team to ensure better attention to service and maintenance. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity to offer a more pleasant stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,947 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.