Extended Stay America - Memphis - Germantown

Matthew 

on Expedia

a year ago

The floor in the room was filthy. I had to wear shoes at all times. Killed a roach on the second day. Immediately left and went to another hotel for the remainder of the week. 

Kevin 

on Expedia

2 years ago

The property was very disgusting. It was very dirty towels and wash rags were dingy broom was nasty tub was cut caved in. There was no dishes. The cabinets have been wiped out. The fridge hadn’t been wiped out. I came and L 12 o’clock and my room card wouldn’t let me add the outside door to get into the hotel. I called the hotel and the staff member was sitting in her car smoking Kept hanging up on me because she was too lazy to walk inside and rekey my card it was a terrible experience zero out of 10 would not recommend 

Andre 

on Expedia

2 years ago

They lied and told me they were sold out!!! 

KEVIN 

on Expedia

2 years ago

Nothing like opening up an OCCUPIED room I usually do not leave feedback, but this was a terrible experience. The young man at the counter said two words, "Checking In?" That's it...took my license...processed everything...gave me key cards...didn't even point me to the elevator. After long day of travel, I went to the room that was assigned and keyed in. IT WAS OCCUPIED. I got a new room. Room smelled like smoke, television didn't work, cob-webs in the bathroom. Very disappointed. 

Jeffery 

on Expedia

2 years ago

Out of 5 stars, 0.5. No utensils in a full kitchen. Countertop and desk stains. Room smell, bathtub a death trap; floor very slick. I will never stay there again. 

Lydia 

on Expedia

2 years ago

Arrived and they claimed they didn't have the reservation, took over an hour to get someone on the phone at expedia at 1am and they still wouldn't check us in after that. Ended up having to call around and drive across town and pay for a different place. Awful service. 

kristi 

on Expedia

2 years ago

No notice of evacuation note on the door. Had to go to another hotel. Need refund