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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no lo recomendaria , muy caro por el precio el desayuno pesimo , el area donde esta ubicada esta bien pero me decepciono.
Business response:
Dear Teofilo, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We aim to provide value and quality in all aspects of our guest's stays, and we regret that we fell short in this instance. Your comments about the breakfast and overall value are valuable and will be shared with our team for improvement. We appreciate your input and hope to have the chance to provide a more satisfying experience in the future.Sincerely,Hotel Management
Staff was excellent. Property appears to have been ignored; not updated; little things like TV remote doesn’t match TV, internet speed is substandard, telephone cable was broken. All things that indicate poor quality control/oversight. The rooms are clean but need to be updated.
Business response:
Dear Steven, Thank you for acknowledging the excellent service provided by our associates and clean guest suites. We sincerely apologize for the issues you encountered with the amenities and maintenance concerns. Your specific remarks regarding the condition of our property are duly noted and will be shared appropriately. Your feedback is valuable, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
I would like a refund, the shower did not work. The floor was sticky. The carpet was nasty. The towels were dirty. The room smelled. It was flat out nasty!!!
Business response:
Dear Peter, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Our 2 rooms were visibly dirty, and there was a bad odor. We had to go buy Clorox wipes, Lysol spray, and plug-in air fresheners. The place was very run down.
Business response:
Dear Heidi, Thank you for your feedback. We apologize for the cleanliness issues and odor in your rooms. This is not the experience we aim to provide. We are addressing these concerns with our housekeeping team to ensure improvements. Your comments are valuable to us, and we hope to have the opportunity to offer you a better stay in the future.Sincerely,Hotel Management
Long story short, would NOT recommend hotel. The entire hotel is dirty, it smells like they cleaned with dirty mop water or something. Walls dirty, room FILTHY, nothing was cleaned and not even sure the linens were clean. Bathroom nasty, kitchen area in room was filthy with food splattered on the side of refrigerator. Old sugar packets and a taco seasoning packet was found in cabinets which clearly proved room wasn’t cleaned. There were baby and adult roaches on the room and in the lining of the freezer door! Avoid this hote... read more
Business response:
Dear Latisa, Thank you for sharing your concerns. We sincerely apologize for the cleanliness issues you encountered during your stay. Rest assured, we are addressing these matters with our housekeeping team to ensure immediate improvements. Your feedback is invaluable, and we are committed to providing a clean and comfortable environment for all our guests. We appreciate your understanding and hope to regain your trust in the future.Sincerely,Hotel Management
Unfortunately the room was in run down condition. The floors were sticky and dirty and the cabinets run down. The staff were pleasant. The night before we arrive all the trucks had been broken into, so don’t leave anything valuable in your car.
Business response:
Dear Boris, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
This property was very rundown. The refrigerator was dented and rusted. Walls and doors throughout the property were chipped, scuffed and dirty giving the impression that everything was dirty. Things may have been clean but everything was so old and worn it was hard to tell for sure. The card reader to access side door did not work so anyone not lucky enough to get one of the few parking spots in front had a long walk to get into the hotel.
Business response:
Dear Andy, Thank you for taking the time to share your feedback with us. We apologize for the disappointment you experienced during your stay. Your feedback about the property's condition is concerning, and we regret any inconvenience caused. Please know that we take your comments seriously and will address them with our team to make necessary improvements. Ensuring a comfortable and welcoming environment for our guests is our priority, and we appreciate your patience and understanding. We hope to welcome you back for a more... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,947 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.