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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Late check in after 11pm is not possible, it was not mentioned anywhere. The front desk is closed at 11pm. The rooms are dusty, messy and bad. The hot water did not work, so changed to a different room, a person in the next room was yelling and fighting with his family the whole night. It was a nightmare. Never going back to this or any ESA hotels. Worst hotel services in my entire life. The carpets inside the room and hallway were so bad, nasty. Do not recommend for anyone.
Business response:
Dear Palanivel Rajkumar, Thank you for sharing your feedback. We deeply regret the inconveniences you experienced, including challenges with check-in, room conditions, and disturbances. Your concerns do not align with the standards we strive to provide, and we apologize for falling short during your stay. Your comments are invaluable in helping us address these issues, and we hope to regain your trust in the future.Sincerely,Hotel Management
Not the worst but not good My room had grease on the walls and all over the floor. I couldn’t walk barefoot in the room. My socks were black. The hood over the stove had grease on it for what looks like years. The bath tub was lumpy and the room smelled musty. I killed some little bugs crawling on the floor and a cockroach in the elevator, the second floor smelled like weed. Keys didn’t always work. Never seen a pot and pan or housekeeping the whole time I was there. Bed and pillows were comfortable and it was cheap though.
Business response:
Dear John, Thank you for your feedback, and we are glad to hear that you enjoyed some aspects of your stay. However, we sincerely apologize for the cleanliness and maintenance issues you encountered. It’s disappointing to know that your experience did not meet our standards, and we appreciate you bringing these matters to our attention. We are committed to making necessary improvements and would welcome the opportunity to provide you with a better experience on your next visit. Thank you for your understanding.Sincerely,Hote... read more
Smells bad
Business response:
Thank you, Kavitha, for bringing this to our attention. We sincerely apologize for the unpleasant odor you encountered during your stay. A clean and comfortable environment is our priority, and we regret that we did not meet these expectations. Your feedback is important to us, and we are taking immediate steps to address this issue with our housekeeping team. We appreciate your input and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
The refrigerator had dead bugs on the top.. trash and debris was left in the hallway.. the staff was clueless on how to get us in the room after several tries with the key. The whole place just needed remodeling
Business response:
Dear raven, Thank you for sharing your concerns with us. We sincerely apologize for the inconveniences you experienced during your stay, including the cleanliness issues and challenges with your room key. Your feedback is invaluable, and we are committed to addressing these matters with our team to ensure a better experience for future guests. We appreciate your understanding and patience, and we hope you will consider staying with us again so we can provide the quality experience you deserve.Sincerely,Hotel Management
Sleeping with Roaches in 107 This was my first night at an Extended Stay. Attached I have a picture of a roach I found in my room. I promptly killed it. Thankfully I’m only here a single night but it seems like you’ve had roaches here for an “extended stay” haven’t you? Looking at your reviews, they’ve been here months. I was offered another room but who knows if an other room doesn’t have roaches? At least I know the one roach I’ve seen in 107 is at least dead beside the nightstand.
Business response:
Dear Jeremiah, Thank you for sharing your experience. We sincerely apologize for the discomfort you faced during your stay, particularly concerning the cleanliness of your room. We take pest issues very seriously and are committed to addressing them promptly. Your feedback regarding the offered alternative room will be taken into consideration as we strive to improve our service. We understand your concerns and hope to regain your trust in the future.Sincerely,Hotel Management
Bad nasty hotel Filthy nasty hotel with bedbugs and roaches when I spoke politely about the situation the declined to give me my refund back when I checked out within 2 hours of being in the hotel and spotting the bedbugs in the bed . Teresa is rude and she will hang up in your face and not solve anything . I wouldn’t recommend this hotel to anyone especially with kids
Business response:
Dear Raven, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
They wouldn't honor my reservation because your computer changed the dates from 10/3-10/3 to 10/3-10/4.
Business response:
Dear Russell,Thank you for sharing your experience, and we sincerely apologize for the frustration caused by the date change of your reservation. We understand the importance of having your booking honored, and we regret that we fell short in this instance. This situation is not reflective of our usual standards, and we are actively reviewing our systems to prevent similar issues in the future. Your feedback is invaluable, and we would appreciate the opportunity to serve you better and a smoother experience. Thank you for yo... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 2,027 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.