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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place in Memphis There was socks left under our beds plus trash left in one of the cabinets in the room plus we found a bag of narcotics in one as well. Hotel smelt like pot the entire time and the personnel didn’t want to do anything about any of it.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are concerned to learn about the issues you described, as this does not reflect our standards for cleanliness or safety. Our housekeeping and maintenance teams will be made aware, so the matter can be thoroughly handled with the attention it deserves. We also maintain strict policies against any prohibited substances and will reinforce those with our staff to ensure a secure environment for every guest. We value your feedback and will use it to strengthen... read more
The kids in the floor above me were running up and down the halls all night long and it was really annoying to say the least. They even pulled the fire alarm at 2:30am on my 3rd night here. The staff were nice, especially the girl on the 2nd shift! The room I stayed in was exceptionally dirty upon arrival. I had to get it specially cleaned bc it was too nasty to inhabit at its current condition. There were even 3 HUGE dead cockroaches on the floor and on the edge of the under bed by the bedskirt. I felt really dirty whenever... read more
Unsafe
The staff was nice, but the building has a roach infestation.
The outside looked fine, there was ample parking. Front reception was very friendly, hospitable and patient (Lena?). Hallway decor was outdated and room had a an icky vibe. Bed looked like a rollaway but had an ok mattress (if you like firm). Shower tub drained super slow, had to wait 20min to use again. Overall good price for just a quick overnight stay. Felt more like an old motel vibe.
Business response:
Dear Cynthia, Thank you for sharing your feedback and for recognizing the efforts of our front desk team. We’re glad certain aspects of your visit met your needs, but we’re sorry to hear the overall atmosphere and condition of the room fell short of your expectations. We understand how even minor issues, like a slow-draining tub, can impact comfort. Your comments are appreciated and will help guide improvements. We hope to welcome you back for a more enjoyable experience. Sincerely, Hotel Management
This was the most disgusting hotel I’ve ever stayed in. There was mold and fungus growing on the bathroom ceiling, the bathroom floor was lifting up from water damage, the kitchenette was filthy and in desperate need of repair (cabinets falling off hinges), the carpets seriously need to be steamed (feet were grey after walking around the room), and there were blood stains on the sheets (looked like period blood stains). The vibe of the hotel was section 8 meets trap house. Smelled like weed (BAD!) and there were people walki... read more
Business response:
Dear Guest, We are truly sorry to hear about your recent experience and sincerely apologize for the unacceptable conditions you encountered. Your concerns about cleanliness, maintenance, and overall environment are taken seriously, and we understand how upsetting this must have been. While we face some limitations, this does not reflect the standard we aim to uphold. Your feedback has been shared with the appropriate teams to ensure corrective actions are taken. We are committed to enhancing and creating a more comfortable a... read more
Fatal todo está horrible en esta propiedad
Business response:
Dear Guest, We are sorry to hear that your experience fell short of expectations. Our aim is to provide every guest with the best experience if this is your experience. Your feedback is very important to us, and if you could provide more details about the issues you encountered, it would help us address them more effectively. We appreciate the opportunity to improve and welcome you back for a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,947 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.