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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The outside looked fine, there was ample parking. Front reception was very friendly, hospitable and patient (Lena?). Hallway decor was outdated and room had a an icky vibe. Bed looked like a rollaway but had an ok mattress (if you like firm). Shower tub drained super slow, had to wait 20min to use again. Overall good price for just a quick overnight stay. Felt more like an old motel vibe.
Business response:
Dear Cynthia, Thank you for sharing your feedback and for recognizing the efforts of our front desk team. We’re glad certain aspects of your visit met your needs, but we’re sorry to hear the overall atmosphere and condition of the room fell short of your expectations. We understand how even minor issues, like a slow-draining tub, can impact comfort. Your comments are appreciated and will help guide improvements. We hope to welcome you back for a more enjoyable experience. Sincerely, Hotel Management
This was the most disgusting hotel I’ve ever stayed in. There was mold and fungus growing on the bathroom ceiling, the bathroom floor was lifting up from water damage, the kitchenette was filthy and in desperate need of repair (cabinets falling off hinges), the carpets seriously need to be steamed (feet were grey after walking around the room), and there were blood stains on the sheets (looked like period blood stains). The vibe of the hotel was section 8 meets trap house. Smelled like weed (BAD!) and there were people walki... read more
Business response:
Dear Guest, We are truly sorry to hear about your recent experience and sincerely apologize for the unacceptable conditions you encountered. Your concerns about cleanliness, maintenance, and overall environment are taken seriously, and we understand how upsetting this must have been. While we face some limitations, this does not reflect the standard we aim to uphold. Your feedback has been shared with the appropriate teams to ensure corrective actions are taken. We are committed to enhancing and creating a more comfortable a... read more
Fatal todo está horrible en esta propiedad
Business response:
Dear Guest, We are sorry to hear that your experience fell short of expectations. Our aim is to provide every guest with the best experience if this is your experience. Your feedback is very important to us, and if you could provide more details about the issues you encountered, it would help us address them more effectively. We appreciate the opportunity to improve and welcome you back for a better stay in the future. Sincerely, Hotel Management
Never again! The room smelled. As I was taking my luggage to the car at 5:45am, I was locked out of the hotel because the card swiping machine wouldn’t work to let me back in. I had to wait 10 minutes for someone who was leaving to open the door for me to get back to my room!
Business response:
Dear Edwin, We sincerely apologize for the unpleasant experience you had during your stay. A room odor and difficulty accessing the building are not the standards we strive for, and we regret the frustration this caused you. We understand how inconvenient it must have been to be locked out, and we will ensure our key card system is thoroughly checked to prevent similar issues. Your feedback is invaluable, and we are committed to improving our services to provide a more comfortable and seamless stay for all guests. We appreci... read more
Were given a room that someone else was already occupying at check in. Smelled like pot on the second floor. Vending machines were out if order and had no water available for sale. Guy passed out in the only working elevator and nobody was too quick to get him out.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
Business response:
Dear Wanda,Thank you for your feedback. We regret that your experience did not meet expectations and would love to learn more about how we can improve. Your insights are valuable in helping us enhance our services. We hope to have another chance to provide you with a better stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 2,027 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.