This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sleeping with Roaches in 107 This was my first night at an Extended Stay. Attached I have a picture of a roach I found in my room. I promptly killed it. Thankfully I’m only here a single night but it seems like you’ve had roaches here for an “extended stay” haven’t you? Looking at your reviews, they’ve been here months. I was offered another room but who knows if an other room doesn’t have roaches? At least I know the one roach I’ve seen in 107 is at least dead beside the nightstand.
Business response:
Dear Jeremiah, Thank you for sharing your experience. We sincerely apologize for the discomfort you faced during your stay, particularly concerning the cleanliness of your room. We take pest issues very seriously and are committed to addressing them promptly. Your feedback regarding the offered alternative room will be taken into consideration as we strive to improve our service. We understand your concerns and hope to regain your trust in the future.Sincerely,Hotel Management
Bad nasty hotel Filthy nasty hotel with bedbugs and roaches when I spoke politely about the situation the declined to give me my refund back when I checked out within 2 hours of being in the hotel and spotting the bedbugs in the bed . Teresa is rude and she will hang up in your face and not solve anything . I wouldn’t recommend this hotel to anyone especially with kids
Business response:
Dear Raven, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
They wouldn't honor my reservation because your computer changed the dates from 10/3-10/3 to 10/3-10/4.
Business response:
Dear Russell,Thank you for sharing your experience, and we sincerely apologize for the frustration caused by the date change of your reservation. We understand the importance of having your booking honored, and we regret that we fell short in this instance. This situation is not reflective of our usual standards, and we are actively reviewing our systems to prevent similar issues in the future. Your feedback is invaluable, and we would appreciate the opportunity to serve you better and a smoother experience. Thank you for yo... read more
The television did not work
Business response:
Dear Milo, Thank you for your feedback! We are sorry to hear that the television in your room did not work during your stay. This is not the experience we want for our guests, and we will address this issue with our maintenance team to ensure it is resolved promptly. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
i caught bed bugs
Business response:
Dear Jasima, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The Stay was okay. I had bugs in my room when I went to bed
Business response:
Dear Mirac, Thank you for your feedback. We’re sorry to hear about the issue with bugs in your room. This is not reflective of our cleanliness standards, and we are taking immediate steps to address and resolve this issue. We appreciate you bringing this to our attention and are committed to making improvements. We hope to have the opportunity to provide a better stay in the future. Sincerely,Hotel Management
Disgusting ROACHES. I was in room 302 It was horrendous. I came to Germantown hoping it would be better. South Memphis was cleaner
Business response:
Dear Dillon, We appreciate your feedback and want to offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your stay. This falls well below the high standard of service we aim to provide, and we take your concerns very seriously. Rest assured, we will address these issues with our housekeeping and pest control team to prevent their recurrence. While our front desk team is dedicated to assisting you, we regret any oversight during your visit. W... read more
First room assigned lacked working lights over desk and bed stands. Second room had bugs. Left for another hotel after that.
Business response:
Dear Diane, Thank you for staying with us and for reviewing your experience. We’re sorry to hear about the issues you encountered with both rooms, including the lack of working lights and the presence of bugs. This is certainly not the standard we strive for, and we will address these concerns with our team to ensure improvements are made. We regret that your stay was cut short and hope to have the opportunity to provide a much better experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,947 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.