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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again! The room smelled. As I was taking my luggage to the car at 5:45am, I was locked out of the hotel because the card swiping machine wouldn’t work to let me back in. I had to wait 10 minutes for someone who was leaving to open the door for me to get back to my room!
Business response:
Dear Edwin, We sincerely apologize for the unpleasant experience you had during your stay. A room odor and difficulty accessing the building are not the standards we strive for, and we regret the frustration this caused you. We understand how inconvenient it must have been to be locked out, and we will ensure our key card system is thoroughly checked to prevent similar issues. Your feedback is invaluable, and we are committed to improving our services to provide a more comfortable and seamless stay for all guests. We appreci... read more
Were given a room that someone else was already occupying at check in. Smelled like pot on the second floor. Vending machines were out if order and had no water available for sale. Guy passed out in the only working elevator and nobody was too quick to get him out.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
Business response:
Dear Wanda,Thank you for your feedback. We regret that your experience did not meet expectations and would love to learn more about how we can improve. Your insights are valuable in helping us enhance our services. We hope to have another chance to provide you with a better stay. Sincerely,Hotel Management
Late check in after 11pm is not possible, it was not mentioned anywhere. The front desk is closed at 11pm. The rooms are dusty, messy and bad. The hot water did not work, so changed to a different room, a person in the next room was yelling and fighting with his family the whole night. It was a nightmare. Never going back to this or any ESA hotels. Worst hotel services in my entire life. The carpets inside the room and hallway were so bad, nasty. Do not recommend for anyone.
Business response:
Dear Palanivel Rajkumar, Thank you for sharing your feedback. We deeply regret the inconveniences you experienced, including challenges with check-in, room conditions, and disturbances. Your concerns do not align with the standards we strive to provide, and we apologize for falling short during your stay. Your comments are invaluable in helping us address these issues, and we hope to regain your trust in the future.Sincerely,Hotel Management
Not the worst but not good My room had grease on the walls and all over the floor. I couldn’t walk barefoot in the room. My socks were black. The hood over the stove had grease on it for what looks like years. The bath tub was lumpy and the room smelled musty. I killed some little bugs crawling on the floor and a cockroach in the elevator, the second floor smelled like weed. Keys didn’t always work. Never seen a pot and pan or housekeeping the whole time I was there. Bed and pillows were comfortable and it was cheap though.
Business response:
Dear John, Thank you for your feedback, and we are glad to hear that you enjoyed some aspects of your stay. However, we sincerely apologize for the cleanliness and maintenance issues you encountered. It’s disappointing to know that your experience did not meet our standards, and we appreciate you bringing these matters to our attention. We are committed to making necessary improvements and would welcome the opportunity to provide you with a better experience on your next visit. Thank you for your understanding.Sincerely,Hote... read more
Smells bad
Business response:
Thank you, Kavitha, for bringing this to our attention. We sincerely apologize for the unpleasant odor you encountered during your stay. A clean and comfortable environment is our priority, and we regret that we did not meet these expectations. Your feedback is important to us, and we are taking immediate steps to address this issue with our housekeeping team. We appreciate your input and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
The refrigerator had dead bugs on the top.. trash and debris was left in the hallway.. the staff was clueless on how to get us in the room after several tries with the key. The whole place just needed remodeling
Business response:
Dear raven, Thank you for sharing your concerns with us. We sincerely apologize for the inconveniences you experienced during your stay, including the cleanliness issues and challenges with your room key. Your feedback is invaluable, and we are committed to addressing these matters with our team to ensure a better experience for future guests. We appreciate your understanding and patience, and we hope you will consider staying with us again so we can provide the quality experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,947 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.