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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again We came here for Spring Break. Never knew i had to ask for the confirters for the pull out coach, bed. Air conditioning was barely working. Hairs were still on the chairs at the bar. The mattress on the pull out bwd was DISGUSTING!! Son had to sleep on the coucb & couldnt pull it out. Our last night, my youngest saw the biggest COCKROACH coming from the drawer in the kitchen. We never had ang food in there and it was late at night. I told the manager & all he did was said: we have never had any complaints & wrote... read more
Business response:
Dear Erica, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your comfort and satis... read more
Not good. This hotel was terrible. Dirty, run down, and bad service. The front desk staff were nice enough, but made several mistakes with our billing such that we couldn’t use the WiFi and had to re-run our info several times. The room was unpleasantly dirty. Would never stay again.
Business response:
Dear Terrie, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
PLEASEEE don’t do stay at this hotel . Me and 8 other people car got broken into Friday night . & nothing was done bout the whole situation NO REFUND OR NOTHING. soo please don’t stay at this hotel .. & expedia need to take this hotel off the list.. DO NOT STAY AT THIS HOTEL.. it’s NO cameras outside the building it’s in a good area but the guys they break into cars don’t care bout the area … Thanks
Business response:
Dear Yashonna, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Due to our pipes bursting at home, we needed a place to just shower- nothing else. I pulled the curtain back and there was a line of mold. I'm asthmatic, so we picked up and returned home. I canceled the same day and wasn't entitled to a refund ...that was okay. My health is more important. We booked at another hotel and have had an enjoyable and CLEAN room and shower.
Business response:
Dear Janeen, We deeply regret the inconvenience you faced during your stay, and we understand the importance of a clean and comfortable environment, especially for individuals with specific health considerations. Your well-being is our top priority, and we sincerely apologize for falling short of your expectations. We appreciate your understanding and hope your future travels provide more positive experiences. If your plans bring you back to our area, we welcome the opportunity to regain your trust and provide you with an ex... read more
Bad service Waited for 30 mins at the desk to get checked in. Nobody ever to be found nearby the desk. Same situation when checking out.
Business response:
Dear Dustin, Thank you for taking the time to write a review. We are sorry for the discomfort caused due to the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Your feedback will assist us in enhancing our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,947 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.