This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor in the room was filthy. I had to wear shoes at all times. Killed a roach on the second day. Immediately left and went to another hotel for the remainder of the week.
Business response:
Dear Matthew, Thank you for reviewing your stay. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
The property was very disgusting. It was very dirty towels and wash rags were dingy broom was nasty tub was cut caved in. There was no dishes. The cabinets have been wiped out. The fridge hadn’t been wiped out. I came and L 12 o’clock and my room card wouldn’t let me add the outside door to get into the hotel. I called the hotel and the staff member was sitting in her car smoking Kept hanging up on me because she was too lazy to walk inside and rekey my card it was a terrible experience zero out of 10 would not recommend
Business response:
Dear Kevin, Thank you for being our guest. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Please accept our every assurance that we will be working to address the concerns outlined in your review with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
They lied and told me they were sold out!!!
Business response:
Dear Andre, Please accept our sincere apology for your concerns with our front desk. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and for being our guest. We wish you all the best with your travels. Sincerely,Hotel Management
Nothing like opening up an OCCUPIED room I usually do not leave feedback, but this was a terrible experience. The young man at the counter said two words, "Checking In?" That's it...took my license...processed everything...gave me key cards...didn't even point me to the elevator. After long day of travel, I went to the room that was assigned and keyed in. IT WAS OCCUPIED. I got a new room. Room smelled like smoke, television didn't work, cob-webs in the bathroom. Very disappointed.
Business response:
Dear Kevin, Thank you for sharing feedback on your stay. We are sorry for your disappointing experience with the service and the room not being as clean and prepared as expected. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the ... read more
Out of 5 stars, 0.5. No utensils in a full kitchen. Countertop and desk stains. Room smell, bathtub a death trap; floor very slick. I will never stay there again.
Business response:
Dear Jeffery, Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We are wholly committed to regaining your... read more
Arrived and they claimed they didn't have the reservation, took over an hour to get someone on the phone at expedia at 1am and they still wouldn't check us in after that. Ended up having to call around and drive across town and pay for a different place. Awful service.
Business response:
Dear Lydia, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you experienced with your reservation. We understand the importance of a seamless check-in process and regret that we fell short of meeting your expectations. We are actively investigating what occurred and will take steps to ensure it does not happen again. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
No notice of evacuation note on the door. Had to go to another hotel. Need refund
Business response:
Dear kristi, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Please feel free to reach out to us at the hotel so we can review your charges and assist you further. We appreciate your patience, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerel... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.