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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Always excellent
Place to crash while my dog had surgery I needed a place to stay while my dog underwent surgery nearby until we got the all clear at her checkup the following day. The hotel room was more than reasonably priced, and the pet fee was minimal. When i checked in to the hotel, the receptionist said something about me being lucky and housekeeping, but I admittedly wasn't really listening. The room was huge compared to what i was expecting, photos usually make everything look bigger, but not in this case. Bed was made an appeared c... read more
Business response:
Dear Marcus, Thank you for choosing us and for posting your comments. We appreciate your feedback and are pleased to hear that your dog's surgery went well. However, we regret any inconvenience you faced during your stay. Your comments about the cleanliness and odor have been noted, and we apologize for falling short of expectations. We'll address these concerns with our team to ensure improvements. Despite the challenges, we're glad you found the staff friendly. Thank you for sharing your experience, and we hope to have the... read more
Excellent
Business response:
Dear Stephon, On behalf of our entire team, thank you for posting such fantastic feedback about Extended Stay America! We are delighted that you thoroughly enjoyed your stay. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management
Just keep expectations realistic and you'll be ok The room was ok. The facility was ok. The breakfast shouldn't even be called that. You're lucky if you get a granola bar. You might find an oatmeal packet, but that was the extent of it. The overall cleaniness was above average but could be better. The bed should have been thrown away years ago. If you keep your expectations in check, realizing that you didn't pay as much as some other places so you shouldn't things expect things the same as other places, you'll be happy...an... read more
I loved everything! Even the refrigerator was very clean!
Business response:
Dear Talyia, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that the cleanliness made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management
Great
Business response:
Dear Stephon, Thank you for reviewing your stay and for the generous words about our clean and well-maintained property. We are happy for your overall positive stay. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management
Breakfast was gone by 8am No OATMEAL Or GRiTS!!!
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,358 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.