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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great service
Quietness
The front desk and staff were fantastic. Friendly and competent! We stayed for 4 nights, showed up LATE, couldn't find and Uber... They were very accommodating even when we arrived at 1am. Thank You !!
Business response:
Dear Mark, Thank you for being our guest and for taking the time to review your experience at our hotel. It's so nice to know we meet your expectation. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our front desk associates. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing Extended Stay America, and we look forward to we... read more
The lady at the front desk was very sweet and very friendly. However the first room we got smelled of fish and wasn’t clean, the next room was much cleaner however I found a bug the next morning. I’m hoping it wasn’t a roach. Was so grossed out by the bug, we hurried out of there the next morning. Don’t recommend
Business response:
Dear Diane, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We are grateful for comments that help us identify areas where we may need additional attention. On the positive side, we are glad you enjoyed our staff's thoughtful hospitality. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel M... read more
The staff are extremely friebdly!
Business response:
Dear Jamie, Thank you for being our guest and reviewing your hotel experience. It's so nice to know we meet your expectation. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our associates. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.