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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could be a LOT Better. Warm front desk greeting. Eager to accommodate which was a welcome change from previous (2019) stays. Quiet. Excellent, safe neighborhood. Great mattress. Dismal, dreary hallways. Tired carpets. Stench of marijuana. Sticky floors. The pluses: excellent value and safe.
Business response:
Liz, thank you for returning to our hotel. While we are glad you liked our excellent value, front office associates, and our quiet atmosphere, we regret the disappointment you had with our hallways and carpets as well as the cleanliness issue. We also apologize for the smokey experience. We will discuss your concerns with our leadership team and associates in an effort to enhance our guest experience. We hope you will reselect us in the near future. Sincerely, Hotel Management
Great location Quiet street
Great place to stay
Business response:
Thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Good choice Our only complaint is with the pillows. They were terrible. Other than that, we were pleased on all other leaves. Of particular note, no matter who we interacted with at the front desk, the staff was very friendly and showed a willingness to make our stay perfect.
Friendly staff,and room was clean.
Business response:
Natasha, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
El lugar esta en buen punto . Pero lamentablemente la limpieza del lugar o habitaciones si les falta demasiado. No se sentia que estuvuers limpio
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,358 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.