Extended Stay America - Memphis - Germantown West

Business response:

Thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you likedour outstanding service and you found us to be a good value. We hope you will visit us again. Sincerely, Hotel Management 

Business response:

Michael, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us once again. We strive to impress our guests by providing the cleanest hotel and friendliest service. Your compliments are a delight to read and will encourage our team to keep up the great work. On behalf of everyone here, we invite you to stay with us again the next time you visit Memphis. Sincerely, Hotel Management 

Business response:

It is a pleasure reading your review of Extended Stay America. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with them. We are grateful for the feedback and thank you for choosing us! Sincerely, Hotel Management 

Business response:

James, thank you for choosing Extended Stay America. It's good to know you were happy with our associates and had a pleasant time with us. However, we are sorry for not meeting all of your expectations. We appreciate your business and hope to see you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Shari, we appreciate your loyalty towards Extended Stay America and the wonderful feedback about your experience here. We are thrilled to know our ideal location was the highlight of your excellent stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management