Extended Stay America - Memphis - Germantown West

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to learn how much you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we regret you were unhappy with our cleanliness. We appreciate your suggestions and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We would like to apologize for the inconvenience you had when staying here. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management