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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Hotel overbooked This hotel was just fine. Hot breakfast would have been nice but it was clean, comfortable and safe so can’t complain about the hotel. BUT, we were originally booked at another hotel in same town and after a 5 hour drive and as we drove into town, I received a disturbing phone call from the hotel. I was advised that they had accidentally over booked and I no longer had a room at their hotel! I couldn’t believe it. I thought it was a joke at first. I asked him to find me another hotel ASAP. They agreed to hel... read more
Business response:
Angie, we sincerely apologize we were unable to accommodate you this time and regret the inconvenience it caused. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should deserve. Sincerely, Hotel Management
Great deal for a low price. The smoking rooms held a smell that roamed the halls and other rooms.
Business response:
Chan, thank you for choosing to visit us at Extended Stay America. We’re glad to know you found us to be at a fair price and had a pleasant time with us. However, we’re sorry for the smoke smell you experienced in the hallways. We have shared your feedback with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the odor. We hope this did not overshadow your otherwise positive stay with us, and we hope to see you again soon. Sincerely, Hotel Management
Good
Business response:
Johnny, many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Room was clean smelled like cigarettes. A few good restaurants near by. About 25 minutes away from Beale street. Quiet at night had some good sleep.
Business response:
Justin, thank you for being our guest. We are pleased to know you were happy with our location, but we are sorry for the smoke odor you experienced. Your comment has been shared with the housekeeping team to make sure this room receives a deep clean to remove the odor. We hope you will consider a future stay so that we can make it up to you. Sincerely, Hotel Management
I come here often and I get treated like family!! Great staff and hotel!!! A pool would be nice!!
Business response:
Thank you for your wonderful words regarding your stay at Extended Stay America. It was a pleasure to read that we exceeded your expectations with our attentive service by our associates and that you had great time at the pool. We strive daily to provide the best service possible for all our guests so we will share with our staff your comments about the wonderful job they did. Thank you again for your feedback, and we hope you will stay with us again in the near future. Sincerely, Hotel Management
Good price, decent hotel, good location Hotel is located close to lots of eateries, within a half mile... facilities are a good value for the money.
Business response:
Jaime, thank you for being our guest. We are happy to know you liked our ideal location and found us to be a good value. Also, please know to ensure the cleanliness of the kitchenware, they are kept at the front desk and delivered to your suite upon request. It was a pleasure to have you here, and we hope to see you again soon for an even better experience. Sincerely, Hotel Management
Great I had a great stay. Staff was helpful and friendly. The manager ms Odessa was superb.
Business response:
Alicia, thank you for the five-star review of Extended Stay America. We are glad everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you both again soon! Sincerely, Hotel Management
Business response:
Tamara, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.