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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty good stay The overall stay was pretty good. The ataff was a bit much upon check in. Apparently they had been overbooked earlier, and when I arrived, they were not sure if they had a clean room. They did have a room. Although, I was informed that if I had arrived at check in, there would have been a very long wait because no rooms were ready.
Business response:
Shakeeta, thank you for selecting Extended Stay America for your visit and for sharing your comments. Although we are happy to know you enjoyed at our hotel, we regret if any inconvenience was caused to you while you were here. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Cedric, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Nice and clean room. Great spot for a getaway.we loved the location, nice and tucked away from main streets.
Business response:
Bobby, thanks for making Extended Stay America a part of your travel plans. We are glad to know our location was ideal for your needs and that you were satisfied with all that we have to offer. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Excellent accomodation for the price. This is a pleasant hotel in pleasant surroundings, close to a Walgreens and a Kroger's market. The front desk staff were friendly and accomodating. They supplied me with kitchen equipment immediately, and directed me to the Kroger's, one of the best I've ever been in. However, I came to this location from the earlier location I had booked - same hotel chain "Extended Stay America - Memphis" on America Way, about 4 miles away. THAT location is a total slum and should not be part of the t... read more
Business response:
Tamara, we are pleased to see you had a great stay with us at our location and loved the value we offer. We strive to ensure all our guest enjoy their home-like stay, and your comment encourages us that we are doing things right. On the other side, we are sorry for the difficulties you had with our another property. We hope the positive aspects of your stay with us will bring you back to us the next time you are in Memphis. Sincerely, Hotel Management
Business response:
Jason, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Nice it was what I expected, the room could have been a little cleaner and the pillows l;larger.
Business response:
Aundra, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback in regard to your room cleanliness will be shared with the housekeeping team. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
It was okay, could be better for the area it’s in Fridge was dirty on the outside, the AC unit was occasionally blowing out smoky-smelling air (I have asthma & allergies), and there was a stove but no pots or pans
Business response:
Thanks for the feedback. Please accept my sincerest apologies that you were unhappy with your in-room amenities and facilities. Your concerns will be shared with the housekeeping and maintenance team so they will be more diligent in their efforts. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel... read more
Business response:
Charly, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.