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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kennedy, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Wow - Maria, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice hotel
Business response:
Thank you for sharing your kind review. It is great to see you enjoyed your visit and that you were satisfied with all that we have to offer at Extended Stay America. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Not my best Extended Stay Check in was friendly. Bed is old and sagging in areas. had to find a firm part of the mattress that still had some support to sleep on. Sign, at front desk, stated that the hours for the front desk began at 7:00 a.m. No one was at the front desk until after 7:40 am in order to change out the non-working iron in my room.
Business response:
Anthony, thank you for staying at our hotel and then taking the time to share your experience. With feedback such as yours, we can turn our attention directly to areas needing improvement. Thank you again for your comments. We look forward to welcoming you again the next time you are in the area Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating of Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Ok stay The room was a no frills hotel. There wasn’t a coffee maker in the room and breakfast was supposed to be grab and go but we found a packet of grits or oatmeal, neither flavored. Probably will not stay again. Great safe area
Business response:
Thank you for staying at our hotel. We are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We will share this with my Brand Leaders so they have knowledge of our guests' desires regarding this and assists them in determining new future offerings. Thanks for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Peace of Mind! I always have a great experience with Extended Stay, however I wish they would update their pillows, I always wake up with a headache due to little support from my pillows, otherwise that I have no complaints
Business response:
Kia, thank you for your kind review and letting us know your stay at Extended Stay America was pleasant with the exception of an issue. We will be sure to address your comment to the appropriate team to better serve our guests. We hope you will continue making us your home again in the future. Sincerely, Hotel Management
Great service and my room was extra clean and neat
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Quick getaway! Been very stressed and at the last minute decided I needed a stay-cation! I was able to find what I needed at the price I needed it for. The staff was very friendly. Thank you Extended Stay!
Business response:
Kia, thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We are thrilled to read that you love dour courteous associates and the great value we offer for the price. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.