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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Wow - Devona, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Nicole, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Sincerely, Hotel Management
Great staff Staff was absolutely excellent. The facilities themselves were clean but obviously outdated. Even though my ac/heat unit made a weird, loud clicking noise, I'd stay there again just for the staff members!
Business response:
Jill, thanks for evaluating your stay and for staying at Extended Stay America. We are glad to know you were impressed with the service offered by our staff and that you liked your spotless room. Your compliments have been shared with the entire team for a job well-done. It was a pleasure having you as our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
It was very good not too far out of memphis easy access to freeway.
Business response:
Thanks for choosing Extended Stay America on your visit to our city. We are delighted to know you had a great stay with us and our convenient location was the highlight of it. Thanks once more for your comments, and we look forward to serving you on a future date. Sincerely, Hotel Management
Secluded hotel I was given a no smoking policy to sign stating I would be charged $250 if caught smoking in the room and asked to leave however I was given a room that reeked of marijuana as soon as you open the door. I could not even enter the room it was so strong. The staff was nice about changing the room.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
comfort The beds were very uncomfortable. The room was clean and there were plenty of towels.
Business response:
Thank you for being our guest. We are pleased to read you were impressed with our courteous associates, but we are sorry that you found our beds to be uncomfortable. Our front desk is available to resolve issues such as this, and we sorry we were not aware of the problem you had as we would have been happy to try and resolve the issue or move you to another room. Thanks once more for allowing us to be of service, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Managemen... read more
Good for the money They could use an update in the rooms like the smoke detector was taped but over all good for the money.
Business response:
Jamie, thank you for taking the time to post your review of Extended Stay America. We are happy to know you found us to be a good value and that you were overall satisfied with your visit. However, we are sorry for any inconvenience caused while you were here. We appreciate your observations and have taken a note of it. We hope to have another chance so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Business response:
Olivia, thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
Convenient stay We were passing through on our drive to Texas. When we first pulled in there was car in the parking lot blasting music and we were apprehensive at first but it was a adequate stay for a quick rest. The young man at the front desk was very personable.
Business response:
Thank you for taking the time to post your review. We are happy to know you were pleased with the service provided by one of our Front Desk associates and had an overall comfortable stay. However, we are sorry for the inconvenience you faced while being here. We hope it will not deter you from choosing us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.