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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location I really enjoyed my stay and the room was very clean. I would recommend this hotel to anybody
Business response:
Thank you for choosing to stay at Extended Stay America during your visit to the area. We are delighted to know you loved your room and that our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Housekeepers need a whooping!!! The room was not vacuumed, dusted, or cleaned properly... I asked PM front desk agent to handle, she said that was not her job, but would check it out. The bathroom had used shampoo in the top corner of shower. One of the plugs in bathroom didn't work. Upon checkout the front desk agent said, only the GM could compensate for the issues... So employees aren't empowered to handle guest problems? So I have to call back on Monday to speak with manager after a checkout on Thursday, totally unimpres... read more
Business response:
Marcus, thanks for choosing us. We would have cleaned your room upon arrival and we are sorry we failed to do the same. And we are also sorry our staff was unable to resolve the issues you encountered. We have discussed your problems with our respective team to ensure that we can make a much better impression. We hope to see you again soon. Sincerely, Hotel Management
The stay was average. We got what we paid for. There was a weird smell in the hotel. And we did not have a trash can in the bathroom.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time with us. Your feedback with regard to the odor has been shared with our housekeeping team for review and action. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
No smoking needs reinforcement.Smokers should have consideration for small children and nonsmokers.
Business response:
Kay, thank you for staying at Extended Stay America. We are glad you had a pleasant visit. We value your feedback as it will help us improve moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Farewell Frank I just wanna say I check in here all the time and yesterday was a good employee of extended stay America ,Frank, wish all the best hate to see you go! This was a very good employee! Always made check in pleasant and easy!
Business response:
Thank you for returning to stay at Extended Stay America. We are delighted to read you had a great time with us and that you loved the courteous service provided by Frank. We will be sure to share your compliments with him. Thanks for being our guest, and we look forward to welcoming you back soon to provide you with another enjoyable visit. Sincerely, Hotel Management
I checked in and got to see my buddy Daniel he always makes check in awesome!!
Business response:
We appreciate the outstanding review! We are delighted to know you had an enjoyable stay. Thanks so much for acknowledging the excellent service you received from Daniel. We will be sure to share your compliments with him. Thanks again from all of us at Extended Stay America, and we hope to see you soon. Sincerely, Hotel Management
Pleasant Villa in the Rough Exciting area to visit. Incredible restaurants in walking distance.
Business response:
Thanks for sharing your review online. It feels great to know you had an excellent stay and that you were impressed with our location as it was perfect for all of your needs. Your business is appreciated, and we look forward to seeing you again in the near future. Sincerely, Hotel Management
Family Funeral
Business response:
Jack, please accept our condolences for your loss. Thanks for confirming your stay with us was comfortable and that all of our offerings were to your satisfaction. Your review is appreciated, and we hope to serve you on a future date. Sincerely, Hotel Management
Always Friendly service I stay here ALOT because of my work location in Memphis. They always greet with a smile and making sure that my stay is most comfortable! The staff is great!! Even though here lately I've been informed that they are short staffed but I would never have known. Keep up the good work! And very special attention to Daniel the clerk...he always makes check-in a breeze and has wonderful customer service skills
Business response:
Thank you for returning to Extended Stay America. We are thrilled to read your kind comments about the great service you received from our staff, and how they exceeded your expectations. Thanks for your compliments about Daniel, and we will share it with him. We appreciate your continued business and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.