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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lying and Rude Customer Service Do Not Stay here the whole hotel smells like marijuana when we got in our room the room had a very strong smell and it came from the a/c. The side door we used to leave and enter back in smelled like something died. Then the day before we were supposed to check out they did house cleaning while I was gone and when I came back my key card didn’t work I went to the front desk and the lady informed me that I had to leave because the manager claimed I smoked in the room which is completely false s... read more
Business response:
Thank you for taking the time to share your feedback. It was disheartening to read about your experience, and we regret the inconvenience you experienced. As your review is anonymous, we would appreciate additional information to properly investigate and follow up. Thus, we humbly request you to reach us at our hotel. We ar also sorry for the way one of our associates replied to your concern. We highly appreciate your patience in this situation. Sincerely, Hotel Management
Staff could not have been better. However, during my stay i observed a urine build-up around the toilet seat. Then during my last night I saw 2 roaches. Also there were some workers staying at the hotel. One of the guys had a truck with loud pipes. He would start the truck throughout the night and morning and let it run hampering your sleep.
Business response:
Mitchell, thank you for staying at our hotel. We apologize for the cleanliness issues in your suite. We assure you corrective actions are underway by our housekeeping and pest control teams. We are also sorry for the disturbance you experienced. We wish we had an opportunity to address this and make your experience a relaxing one. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
I was charged twice for my stay and was never able to check in officially because no rooms were ready
Business response:
Thank you for the feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration and appreciate your patience. As your review is anonymous, we would appreciate additional information to identify your details and follow up. We hope you will give us a chance to redeem ourselves on a future visit. Thank you once more for your helpful feedback; we wish you all the best with your travels. Sincerely, Hotel Management
The hotel was very outdated. The area of town is high middle class and I was very surprised that the inside of the hotel was this outdated. The cable tv wasn’t working in my room. I was “upgraded” to double beds from the queen bed. Felt like a downgrade! I was connected to the IT guy to assist in fixing it. It didn’t work at all !!! This was very disappointing.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Bad business unhappy customer My stay was the worst I’ve ever had The room was extremely noisy rude customer upstairs over me rude customer next door left their alarm on or phone off the hook very loud talkers phone didn’t work in the room no one at the desk to assist with your problem and when you found someone they couldn’t leave the desk no help when the laundry door closed it sounded like someone was breaking into the room
Business response:
Donata, thank you for staying at our hotel. We are very sorry to know you were unable to experience a restful stay due to the disturbance. We also apologize our associates were not present at the front office when you needed assistance and they were unable to resolve your problem. We will utilize your comments to ensure this is not repeated moving forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Aaron, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Service was good but no breakfast as advertised no kitchen supplies no face towels
Business response:
Lamont, thank you for your feedback. We are sorry for not meeting all of your expectations during this visit and do appreciate your understanding nature during this unprecedented time we are all going through. Meanwhile, we are glad you like the courteous service provided by our associates. We hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 2,095 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.