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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
Hotel was clean and friendly staff. Room next to us played loud music until 11. No coffee maker in the room, no classes, no blow dryer. Hotel front desk could not find one. Breakfast did not even measure up to continental compared to other hotels.
Business response:
Please accept our sincerest apologies for the issues you encountered while you were here and regret your stay was not a pleasant one. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. We wish we would have known about the noise problem as we would have done our best to ensure you are comfortable. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Just not a good places to stay. Saff was rude and not very friendly.
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. We hope we will have the opportunity to welcome you back to our hotel and provide you with ... read more
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Não se hospede nesse hotel. Pior hotel que já fiquei, na descrição diz que tem café continental, mas na verdade é “grab and go”, e apenas muffins. Quarto sujo, tive que trocar e todos eram ruins, toalhas imundas, quartos fedidos, fiquei uma noite apenas, mas nunca mais me hospedo nessa rede. A recepcionista da noite foi muito atenciosa. Mas o hotel, embora novo, e bem localizado, muito mal administrado. O pior hotel que já fiquei na vida.
Business response:
Vanderlei, thank you for your review. Although we're glad to know you were pleased with the service provided by our staff, we apologize for the difficulties you encountered while you were here. We assure you that we have shared your concerns with the appropriate teams, and we’re taking extra care in order to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room was the only thing great based solely off of the space. The rooms were not that clean, the service was horrible. I called down to the office for towels & none were clean. I had to wait for some to be washed. Anything that was needed you had to go down to the front & get it yourself. The only good thing about this property was the location that’s it.
Business response:
Please accept our sincerest apologies for the issues you encountered and that you were unhappy with our hotel policy. Rest assured, your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Great location but the facility was not clean, VERY loud noises all night long, horrible mattress, police came a few nights
Business response:
Thank you for reviewing your stay. Although we're glad to know our location was ideal for you, we apologize for the cleanliness and noise issues you encountered while you were here. We assure you that we have shared your concerns with our concerned team, and we’re working on our procedures in order to prevent such situations from happening again in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.