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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Size of the room is convenient. Kitchen has no equipment of tableware and cuttlery. Nicotine smell in the bathroom. No hairdryer
Business response:
Dear Claudia, thank you for taking the time to review our hotel. We are sorry if we didn't correctly service your room. Our dishware is available at the front desk to ensure the cleanliness of the room, and you can reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We also have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them. We are sorry if it was not communicated to you upon arrival. We would lov... read more
The room did not look like it had been cleaned in between guests and the floor hadn't been cleaned in a very long time! The bottoms of our socks were black just from walking from the bed to the bathroom and back. The soap/shampoo in the bathroom had already been used. The fire alarm was hanging from the ceiling from wires. The location is great, but unfortunately we will not be staying there again.
Business response:
Dear Michelle, please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We are happy that our location was convenient for you, so we hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.Sincerely,Hotel ... read more
Water takes forever to get hot toilets was stopped up no one to fix had to do plumbing myself front desk lady had a nasty attitude it wasn't worth the price at all!!
Business response:
Robert, thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Dislikes: hallway and rooms smelled like marijuana; the elevator stopped working; the room didn’t have clean towels or toilet paper; the window pane came off the track and fell on my foot (thank god it didn’t shatter on me); the kitchen outlets did not work; the he late night staff on shift did not come to u lock the front entrance door fast enough. I waited for 15 minutes for someone to let me in because the card reader did not work to unlock the door; the bedding smelled like cigarettes; found a dead roach in kitchen cabin... read more
Business response:
Maysoon, it is saddening to know that we let you down and could not offer the excellent stay you desired. Firstly, we regret reading the comments about the issue you experienced in the hallways and our accommodations. We are a no-smoking property and take such matters seriously. We will take actions to enforce the no-smoking policy effectively. We also apologize for the issues you encountered in your suite which caused discomfort. We will discuss your comments with our housekeeping and maintenance teams to take appropriate a... read more
Dirty and Disgusting This place was absolutely DISGUSTING. I walked into my room and was immediately hit with one of the worst stenches I have ever smelt in my entire life. The floors were incredibly sticky and looked as if they hadn't been cleaned in years—wrappers, coins, tiny bits of trash, you name it were all over the floor in plain sight. There were even plant leaves scattered across the entrance floor. How do leaves get all the way into a second-story room?! Beyond the floors, the desk, table, and counter were also al... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 2,095 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.