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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a room online through you guys just to get there and my from was sold so I had to book a room Across town at 3am I will never book there or through here again
Business response:
James, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Lease refund...no room and turned away I went to check in and was informed that they were sold out and no rooms were available. Please refund my money. Jeff
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please know, if you made a reservation through a third party, prepaid booking site, you must make financial inquiries through them. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
When I got to the hotel 30 minutes after I booked the room through Expedia the asst manager told me the we’re full. Expedia you need to fix your system so this doesn’t happen again
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
They don’t have a room for us. And the guest service didn’t help either
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, and we assure you we made every attempt to correct the matter. We are terribly sorry for this inconvenience and hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
the only thing i liked was the understanding of the employee
Business response:
Samantha, thank you for choosing our hotel on your recent visit to the area. We were disappointed to know that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This property used to be on the list of hidden gems. Over the last 8 months, itseems to have deteriorated. It's usually quiet for the most part. My room this time was very lacking in cleanliness. Kitchen cabinets had a substance on them. The bathroom door looked as if there was splattered dried blood droplets on it as well as the wall in the bathroom. The pillows were as deflated as a tired worn out pillow could be... they should not have had them on the bed to begin wit. There were very hard stains in the carpet and there w... read more
Business response:
Thank you for visiting us again taking the time to give us your feedback regarding your recent stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Smelled like an old man. Room had roaches. Just had a skeevy feeling to it. Made my skin crawl.
Business response:
Thank you for being our guest. We are sorry for the odor you experienced and regret the inconvenience caused. We will share your concerns with the housekeeping team to ensure a better experience going forward. Also, regarding the roaches, we have our pest control company scheduled to treat the room soon. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 2,095 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.