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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very upset about my stay at that location!! I was very upset that the hotel didn’t inform guest that their ESPN channels were not available. I had to spend more $ and go out to sport bars to watch football Saturday when I had plans to relax while my girlfriend was at work and watch football. I ask staff for at least a one day refund and they refuse and couldn’t get in touch with no one at the cooperate office!! I don’t plan on staying there never again when I’ve enjoy my times in the past at that location!!
Business response:
Joshua, we appreciate you staying with us and providing your feedback. We certainly apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere and we understand your frustration of not having your favorite channels for you to access. We do appreciate you selecting our hotel for your stay, and we will hope you will visit us again soon. Sincerely, Hotel Management
Rooms were very dusty stove did not work nor the television.they had to move us to another room as its condition was just as worse the top quilts were very nasty hadnt been washed the stove vent was about to fall apart look like someone tried to use tissue paper to cover the smoke detectors & housekeeping just left it there. The only thing i can say good about this hotel is the area in which it is located was very quite & the ladies at the front desk were very nice! If i ever visit Memphis again this hotel will not be an opt... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Tried to check in a little early and told it was 25 dollars extra even though room was ready. First room had broken toilet , had to move. Second room filthy with sticky substance all over floors and walls. Would not stay again.
Business response:
Amy, we sincerely apologize you were unhappy with our hotel policy and for the issues you had in your rooms. We have asked our Housekeeping and Maintenance team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Joseph, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
After driving 6 hours from Ga to Memphis we get to the hotel to check In which was hours after In time none of the rooms we booked was clean. So we had to ride around and set in our vans for hours before rooms was ready. So call Breakfast was Horrible. Only muffins and coffee to choose from. Very Disappointing😞😡
Business response:
Thank you for leaving a review. We are sorry for the cleanliness issue you experienced during your stay and that our grab-and-go breakfast offerings were not up to your liking. Your feedback has been shared with our brand leaders to determine new breakfast choices. Also, your comment has been shared with the housekeeping team to be more diligent with their efforts. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
run away not gay friendly. manager was extremely disrespectful. bed bugs were evident.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.