Extended Stay America - Memphis - Germantown West

Business response:

We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, and we assure you we made every attempt to correct the matter. We are terribly sorry for this inconvenience and hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management 

Business response:

Samantha, thank you for choosing our hotel on your recent visit to the area. We were disappointed to know that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for visiting us again taking the time to give us your feedback regarding your recent stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the odor you experienced and regret the inconvenience caused. We will share your concerns with the housekeeping team to ensure a better experience going forward. Also, regarding the roaches, we have our pest control company scheduled to treat the room soon. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Nicole, thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are sorry for the disappointing stay you had and regret the cleanliness issue you encountered. Your comments have been shared with our housekeeping team to more diligent going forward so that it is not repeated in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for taking time to review your recent visit to our hotel. We are truly sorry that your room was not in the spotless condition it should have been. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. We will discuss your comments with our team to ensure that it does not happen again. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management