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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I spend 5 nights in this hotel where I just slept during my stay, didn’t spent much time during the day. The room was stinky and not very clean, no toilet paper, sticky floor and noisy at night. Staff was ok, breakfast grab and go was not provided. I asked in the front desk and the guy told me they were having problems with supplies. Fire alarm activated around 3 am one night. I asked in the front desk and they told me they didn’t know what happened. I came here with very low expectations anyways.
Business response:
Dear Reniel,We sincerely apologize for the issues you encountered during your stay. It is concerning to hear that the cleanliness and overall condition of your room did not meet expectations, and we regret the discomfort this caused. We also apologize for the lack of toilet paper, the noise, and the fire alarm disruption. These are not the standards we strive to provide, and we are addressing these concerns with our team. While we are currently facing some supply challenges, we are working hard to resolve them and improve ou... read more
I drove 10 hours. Made reservation with Expedia. Get to the hotel and they said they have no vacancies and I need to find other accommodations. Deborah( the lady who working the desk) canceled the reservation and said I wouldn’t be charged. I took a snapshot of her iPad with the cancellation number. I searched the app and tried to chat with someone… never got any response from the virtual chat. No phone number to talked to a live person. So aggravated. It’s 11:30pm and I’m scrambling to find a room- 2 women in a strange city... read more
Business response:
Dear April,Thank you for sharing your experience. We deeply regret the distress and inconvenience caused by the unavailability of your reserved room, especially after your long journey. Situations like these are far from the standard we strive to uphold, and we understand how unsettling it must have been to find alternate accommodations late at night. We apologize for the lack of support and communication through virtual channels, and your feedback will guide us in enhancing these processes. Please know we’re reviewing our r... read more
If I wasn't so exhausted from driving 11 hours I would NOT have stayed here. My room was gross. There was mold ALL over the chairs (I have pictures), which when I saw that made me question the rest of the cleanliness in my room. My sheets were all pilly and super used. There was no breakfast in the morning as advertised. The only thing that was good about my stay was the woman who checked me in, Deborah. She was super friendly and accommodating -- if only that were enough. I also felt unsafe, and had to clear out my car beca... read more
Business response:
Dear Rachel, Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced. The cleanliness and safety concerns you mentioned are not reflective of our standards. We appreciate your kind words about Deborah, and we’ll make sure to address the issues with the room and breakfast service immediately. Your comments will help us improve our guest experience. We hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
The building is pretty run down. It was a nonsmoking room that smelled of stale old cigarettes. I took my shoes off and my socks were dirty within 10 minutes. The staff was so nice but I won’t stay here again.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered with the room’s condition and cleanliness. We take these concerns seriously and will address them promptly to improve our standards. It’s great to hear that our staff made a positive impression, but we understand your disappointment. Your comments will help us enhance our guest experience. We hope to have the chance to better serve you in the future.Sincerely,Hotel Management
Very dirty.
Business response:
Dear Sydney, Thank you for your feedback on your recent stay. It's concerning to read about the issues you encountered in your suite, and we assure you that this is far from what we want our guests to experience. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel ... read more
The room was filthy. Wherever I touched, it was sticky
Business response:
Dear Aya, Thank you for bringing this matter to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards of service. Please rest assured that we are taking immediate action to address and rectify the situation to ensure all our guests have a comfortable and pleasant experience. Your feedback is invaluable, and we hope to have the opportunity to restore your trust in us.Sincerely,Hotel Management
Do not recommend The room had a smell that was horrible. It was like they cleaned with 3 day old dirty mop water that had bleach poured in with it. The perosn 2 rooms down played music so loud all night! We complained and the front desk clerk said 3 others had complained so she called the room and the music stopped fir 15 minutes then started back. When we left this morning, after getting no sleep, we came out to the parklot where windows had been shattered out of several cars and their belongings wete all over the lot. I de... read more
Business response:
Dear missy, Thank you for bringing this to our attention. We apologize for the inconvenience and discomfort you experienced during your stay. Your feedback regarding the cleanliness and noise disturbance is concerning and not reflective of our standards. We take such matters seriously and will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 2,095 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.