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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was not a good experience at this location of choice
Business response:
Maria, thank you for being our guest. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room was not even just ok. Linen was not clean. I felt something crawling on me and I left. I never do extended stays for a reason. Needed to be bleached from top to bottom!
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the cleanliness issues you encountered while you were here. We assure you that we have discussed your concerns with our housekeeping team, and we’re are working with them to tighten our procedures to make sure that the protocol is followed thoroughly. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Someone tried to enter our room after we had gone to bed. They had a key but we had the latch on. Right after someone called from the desk saying they did not know anyone was in that room. We had checked in a half hour before and went to bed right away after a 12 hour drive. Very scary. Also no ice available in whole place. Spoke to clerk upon check out and she said manager would call us but we never heard from anyone.
Business response:
Thank you for your feedback. We are sorry for the negligence of our staff and the inconvenience it caused. Your comments have been discussed with our concerned team to make sure we are more consistent in our service delivery. Also, our guest rooms are fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines in our hotel, and we apologize for your disappointment. We hope this unfortunate situation will not prevent you from staying with us again.... read more
Garbage everywhere Stayed a week. The common area garbage cans we’re overflowing the entire time.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No A/C The air conditioner never would come on. I paid over $100 to sweat and be miserable so I left after about an hour
Business response:
Alisha, thank you for reviewing our hotel. We apologize for the inconvenience you experienced due to the maintenance issue you encountered. We assure you that we had discussed this issue with the concerned team and they are working to identify and fix this problem as quickly as possible. We hope to have a second chance so that we can deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Questionable clean bed If ALL you are looking for is a questionable clean bed and nothing else....pick this hotel. Check in took over 30 min as the staff member claimed that my reservation was not on file. Upon contacting Expedia he realized that it was on file after all. Old dried up soap pieces found along the shower edge and dust and hair in corners. No coffe in room (but by front office), no ice available and breakfast is available if you get up early enough to get a stale muffin or granola bar as choices.
Business response:
Panda, thank you for the review of our hotel. We sincerely apologize for the difficulties you had while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Hotel is not maintained, both inside and out. Front entrance dirty, floors dirty, elevator is nasty, breakfast bar looked like it had not been cleaned in 6 months. The nasty-ness of the front entrance including the Blinds in lobby window (which faces the entrance) were all jacked up, which should have been my first clue that this was not the place you would want to be. The hotel clearly does not have management oversight that cares about the cleanliness of the hotel or "first impressions". Could be a very nice place to be, c... read more
Business response:
Thanks for sharing your review. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in your case. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Bathroom sink had black mold/ mildew under rim.
Business response:
Thanks for being our guest. We are sorry for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.