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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nicole, thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
There is nothing special here. It is just very plain. Trash was in the stairs for 2 days.
Business response:
Thank you for choosing our hotel. We are sorry for the disappointing stay you had and regret the cleanliness issue you encountered. Your comments have been shared with our housekeeping team to more diligent going forward so that it is not repeated in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was dirty wet stains on the ceiling trash under the bed..people smoking weed ...its was sloppy the breakfast was on a little tray cart ..
Business response:
Thank you for taking time to review your recent visit to our hotel. We are truly sorry that your room was not in the spotless condition it should have been. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. We will discuss your comments with our team to ensure that it does not happen again. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
Whose NOT Cleaning the Room Contacted front desj about the issue in the room and not even a apologetic tone was taken. I have stayed at Extended stays before and not they aren't 5 stars but it was okay for a quick weekend trip. The staff were more concern in private unprofessional behavior and conversations versus customers sercice. Then during stay I decided to put belongings in side table drawer and discovered TWO USED CONDOM WRAPPERS. That happened to be left in the drawer for who knows how long. Then last morning laying ... read more
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the cleanliness and insects in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. Our pest control provider had serviced the hotel, and we are working to ensure procedures are being followed to prevent any future instances. We also apologize for the unsatisfactory service you received from our front desk associates. Your concerns will be shared with the appropriate individuals in ... read more
There was hair on the sheets, no towels and the cabinet in the kitchen was hanging off the hinges. When I went to talk to the staff I waited over 15 minutes at the front desk.
Business response:
We sincerely apologize for the difficulties you encountered in your room. It was very disappointing to read about the housekeeping and maintenance issues which made your stay uncomfortable. Thank you for bringing these concerns to our notice, and we assure you the necessary remedial actions are taken by the respective teams to ensure we deliver much better future guests’ experiences. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
I have stayed at this property dozens of times this year. My room was on the 2nd floor and the ENTIRE time, there was a dog barking in a different room somewhere near me. And in the room directly above me, it sounded like a child was running around the room and jumping from the bed to the floor, and so on. This continued until around midnight. I called the front desk and they said they would handle it, but it continued after about 30 minutes.
Business response:
Thank you for your review. We are sorry for the inconvenience you faced due to the noise from other guests and for the disturbance you had due to dog barking. We apologize for the time taken to resolve the issue. We value your comments and hope to be more diligent in our service levels going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 2,095 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.