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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sheets in my room were completely dirty with dog hair and muddy dog paws on the inside touching the bed. It seemed like the pools cleaning only flipped the sheets inside out for the next guests (me). The floors were sticky, and there was dog poop on the hallway. Despite all these gross things, the front desk ladies were awesome
Business response:
Dear Maria, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not being up to your expectations and for any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team so these issues do not happen again. Thank you again for your ... read more
The staff was helpful. Negative things were breakfast, cleanliness and noise from next door
Business response:
Dear Gerald, Thank you for sharing your feedback. We're glad our staff was helpful during your stay. We understand the importance of a satisfying breakfast, cleanliness, and a peaceful environment. We'll take your comments into consideration as we continuously work to enhance our services. If your future travels bring you back to the area, we hope to have the opportunity to provide an improved experience for you.Sincerely,Hotel Management
We booked this hotel last week when we went to property the front desk said they are fully booked now they are refusing to refund our money
Business response:
Dear ZAHEER, Please accept our apology for your concerns with our front desk. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. Please allow us to recheck with the team and resolve the situation to your satisfaction. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely,Hotel Management
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Room was okay but whoever mopped room left sticky film and didn't sweep and mop under bed. Bed and bathroom was clean. Room had dust in closet and on top of cabinets. Killed a very large roach.
Business response:
Dear Margaret, thank you for being our guest. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. Your comments are already shared with our team, and we are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. On the other hand, it is nice to know that you were pleased by the comforts of the bed and also the bathroom was clean... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 2,095 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.