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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Whose NOT Cleaning the Room Contacted front desj about the issue in the room and not even a apologetic tone was taken. I have stayed at Extended stays before and not they aren't 5 stars but it was okay for a quick weekend trip. The staff were more concern in private unprofessional behavior and conversations versus customers sercice. Then during stay I decided to put belongings in side table drawer and discovered TWO USED CONDOM WRAPPERS. That happened to be left in the drawer for who knows how long. Then last morning laying ... read more
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the cleanliness and insects in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. Our pest control provider had serviced the hotel, and we are working to ensure procedures are being followed to prevent any future instances. We also apologize for the unsatisfactory service you received from our front desk associates. Your concerns will be shared with the appropriate individuals in ... read more
There was hair on the sheets, no towels and the cabinet in the kitchen was hanging off the hinges. When I went to talk to the staff I waited over 15 minutes at the front desk.
Business response:
We sincerely apologize for the difficulties you encountered in your room. It was very disappointing to read about the housekeeping and maintenance issues which made your stay uncomfortable. Thank you for bringing these concerns to our notice, and we assure you the necessary remedial actions are taken by the respective teams to ensure we deliver much better future guests’ experiences. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
I have stayed at this property dozens of times this year. My room was on the 2nd floor and the ENTIRE time, there was a dog barking in a different room somewhere near me. And in the room directly above me, it sounded like a child was running around the room and jumping from the bed to the floor, and so on. This continued until around midnight. I called the front desk and they said they would handle it, but it continued after about 30 minutes.
Business response:
Thank you for your review. We are sorry for the inconvenience you faced due to the noise from other guests and for the disturbance you had due to dog barking. We apologize for the time taken to resolve the issue. We value your comments and hope to be more diligent in our service levels going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Horrible Everything was bad the parking lot was dark no lighting to find the front office to walk in it felt unsafe the entry was door service with intercom and no lights very scary the room was dirty the tub had hair and the sink had hair with dirt strings and there was a cockroach in the bathroom the next morning the bed sheets were stained and gross
Business response:
Tara, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Your concern regarding the lights of the parking lot will be shared with the appropriate team so they can make the necessary changes to improve our gu... read more
Old, dated, smokey, smelly, dirty, but in a nice neighborhood
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I was told breakfast was served from 6:30a-9:30a. I went down at 7:30a to eat breakfast. All they had was instant oatmeal, grits and granola bars. No waffle iron to make waffles, no orange juice, no apple juice, nothing...I went to the front desk to get cups to get coffee. I was told that they were out of cups and the lady at the front desk asked me why did I come down so late. I’m like lady is just 7:30am. She then said she would call around to some of the rooms to see if any of the guest had some extra cups. I just left an... read more
Business response:
Jane, thank you for your review and for choosing to stay at our hotel. We are sorry for the service issues you faced while you were here and that you were disappointed with our breakfast offerings. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Hotel Management
It has roaches and spiders . My lock was not working
Business response:
Thank you for being our guest. You are correct to expect a comfortable and clean environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.