Extended Stay America - Memphis - Germantown West

Business response:

Dear Guest, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with amenities. Our promise to our guests includes a commitment to providing a clean and well-maintained room. Therefore, we are very sorry that we did not meet these expectations. We will address these issues with our team and genuinely appreciate you bringing this to our attention. We are glad that you liked our front desk staff. We hope you will revisit, as we would be ... read more

Business response:

Dear Larry, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management