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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not What Was Expected. I cancelled my stay Extended Stay after looking at two separate rooms. The first room had what looked like pet stain spots on carpet that had been cleaned. Bed was shabby, stove top had rusty toppers. Bathtub drain had rust and gooey looking substance in it. Second room, bathroom in similar condition. Stove top same, bed same, refrigerator rusted and dented on sides and door of the refrigerator jaming with freezer door. The only bright spot was the front desk attendant, "Jericka", who, though she was a... read more
Business response:
Dear Guest,We sincerely apologize that your experience did not meet expectations. It is disappointing to hear about the condition of the rooms you were shown, as cleanliness and comfort are top priorities for us. While we regret that we fell short in these areas, we truly appreciate your kind words about Jericka’s outstanding service. We are grateful for her dedication to assisting guests, even in challenging situations. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure improvement... read more
We checkin and wasn’t told that we had no hot water and lasted until 12 the next day
Business response:
Dear Lily,Thank you for your kind review! We are delighted you enjoyed your stay and appreciated the clean rooms. We look forward to welcoming you back to Extended Stay America for another great experience!Sincerely,Hotel Management
Nothing
Business response:
Dear Chad,Thank you for your perfect rating of Extended Stay America on Expedia. We appreciate your feedback and are delighted to have met your expectations. We look forward to welcoming you back for another exceptional stay.Sincerely,Hotel Management
The bathroom was not clean and the whole hotel had a very bad odor. The receptionist wasn’t helpful at all. It is just worn out.
Business response:
Dear Marlene, We deeply regret to hear about your experience and sincerely apologize for the shortcomings you encountered. The cleanliness, condition, and service you described are not reflective of the standards we strive to maintain. Your concerns have been shared with our team to ensure immediate improvements. We appreciate your feedback and hope you’ll give us the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Bed Bug Hotel This hotel has bed bugs, it used to be very nice back in the day but not anymore l won't come here again and l would like my money back. Shower curtain old and dirty. Bed linens dingy. Don't stay here!!!
Business response:
Dear Jacqueline, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Room felt dirty. Slight rain and the whole parking lot is flooded, Fire alarm went off in the middle of night multiple times. They didn’t have coffee out every morning. Cheap for great location
Business response:
Dear Jonathan,Thank you for your feedback. We apologize for the issues you encountered during your stay, including the cleanliness of your room, flooding of the parking lot, and disruptions caused by the fire alarm. These are not the experiences we aim to provide, and we will address them with our team immediately. We also appreciate your input regarding the coffee availability, and we will work to ensure it’s consistently available. Your insights are valuable as we strive to improve our services, and we hope to have the opp... read more
The hallways had a bad odor. I couldn't get clean towels.
Business response:
Dear Willester,Thank you for sharing your experience with us. We sincerely apologize for the unpleasant odor in the hallways and the inconvenience you faced in getting clean towels. Providing a fresh, welcoming environment and attentive service is our priority, and we regret that this wasn’t reflected during your stay. We are addressing these issues with our housekeeping team to ensure a more comfortable experience for all our guests. Your feedback helps us make improvements, and we hope you might consider staying with us ag... read more
We scheduled our stay and were called by the hotel to let us know they didn’t have any rooms even though I had a confirmation number and spoke to hotel workers confirming my stay.
Business response:
Dear Chelsie,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the unavailability of your reserved room despite your confirmation. We understand the frustration this must have caused, and we regret not being able to provide the seamless experience you expected. Our team is reviewing reservation procedures to prevent situations like this in the future and ensure guests feel confident in their bookings. We hope you consider giving us another opportunity to welcome yo... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 2,095 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.