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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was very outdated. The area of town is high middle class and I was very surprised that the inside of the hotel was this outdated. The cable tv wasn’t working in my room. I was “upgraded” to double beds from the queen bed. Felt like a downgrade! I was connected to the IT guy to assist in fixing it. It didn’t work at all !!! This was very disappointing.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Bad business unhappy customer My stay was the worst I’ve ever had The room was extremely noisy rude customer upstairs over me rude customer next door left their alarm on or phone off the hook very loud talkers phone didn’t work in the room no one at the desk to assist with your problem and when you found someone they couldn’t leave the desk no help when the laundry door closed it sounded like someone was breaking into the room
Business response:
Donata, thank you for staying at our hotel. We are very sorry to know you were unable to experience a restful stay due to the disturbance. We also apologize our associates were not present at the front office when you needed assistance and they were unable to resolve your problem. We will utilize your comments to ensure this is not repeated moving forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Aaron, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Service was good but no breakfast as advertised no kitchen supplies no face towels
Business response:
Lamont, thank you for your feedback. We are sorry for not meeting all of your expectations during this visit and do appreciate your understanding nature during this unprecedented time we are all going through. Meanwhile, we are glad you like the courteous service provided by our associates. We hope to see you soon. Sincerely, Hotel Management
I booked a room online through you guys just to get there and my from was sold so I had to book a room Across town at 3am I will never book there or through here again
Business response:
James, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Lease refund...no room and turned away I went to check in and was informed that they were sold out and no rooms were available. Please refund my money. Jeff
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please know, if you made a reservation through a third party, prepaid booking site, you must make financial inquiries through them. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
When I got to the hotel 30 minutes after I booked the room through Expedia the asst manager told me the we’re full. Expedia you need to fix your system so this doesn’t happen again
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.