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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I won't be back there very soon When I walkw into the room, the first thing I noticed was that the furniture was old & depressing. It looks as if the furniture was bought second hand. One of the dresser drawers was broken. The room was clean enough, but the bathroom vent was caked with dust. I was only looking for a place to sleep to take in the Memphis May Music Festival, so it was sufficient for my needs. But, no hangers in the closet? No dishes in the kitchen? No ice in the freezer? If you want a place to really stay & li... read more
Business response:
Brian, I apologize that we failed to provide you an exceptional stay. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel.... read more
Horrible Called in advance to make sure they had roll away beds for our 7yr old, they said yes booked room 2nights,got there they were super busy asked 3times over a period of 3hrs for the roll away bed,when she finally got time to give to me we went upstairs only to find out they had none!!they couldn't help me,wouldn't accomodate me,my 7yo son slept in a chair for the first night.after calling around and being onhold until 130pm the next day they finally showed up with a bed!!
Front desk staff are horrible to deal with. Not friendly Towards their guest.
room was ok, food found in microwave, no ice. breakfast was coffee and package donuts. won't be going back
good location for safety and quiet surroundings Not so good - The building and rooms were old and need refurbishment, although, the grounds and parking area appeared in good shape and clean. BR sink and shower drips, trouble with wifi, had to get TP, coffee maker, cups from front desk.
The rooms were clean. You have to ask for things like glasses and cups. The beds were just full size beds, and there was no couch.
HORRIBLE STAY!!!!!!!!!!!! DON"T STAY HERE!!!!!!!!! My stay at this hotel was TERRIBLE!!!!!!!!!!!!!!!! When I checked into my room there was urine in the toilet. I then asked the front desk when was housekeeping in the room last and they said a week ago. So urine had sat in that toilet for an entire WEEK... I was also told from the front desk that my stay would be discounted for that urine being in the toilet. I have not received anything yet. Prior to check-out while me and my guest were undressed and putting on our clothes ... read more
Stay Away Loud vehicle parked outside of window in the early morning I was awakened and could not go back to sleep .
I was sent to a different hotel. I was charged for an additional night. Not worth the money and hassle.
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.