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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smell bad & they need to clean everything.................................
Business response:
Thank you for evaluating your stay with us. Please accept our apologies for the cleanliness and odor issues you encountered while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
We had already paid for our room and they overbooked and gave the room away. No rooms available in hotel. While we were at the hotel, the Police had to come to and search the hotel because it smelled like marijuana. Hotel was not clean. Very disappointing. The Manager tried hard to fix the situation but she was clearly very embarrassed. We politely left without causing a problem; but I would not recommend this hotel to anyone staying in Memphis; until they get their problems resolved.
Business response:
Dear Mark, thank you for reaching out to us with your review. We are so sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the unfortunate overall situation you observed. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Property is worn down. Found bug on dirty rug in room this morning. went to grab & go Coffee breakfast & there were no cups & Nobody at desk to help. A cleaning girl got me a cup not the right one but a cup. Seems very understaffed at desk. Poor girl last night was being abused by a customer for no reason & nobody had her back We are leaving to go to another property
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I was aghast at how unclean and unkept this place was. Especially in the nice area its in. I would of left immediately if I could of gotten a room close by with another hotel.
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel ... read more
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
Hotel was clean and friendly staff. Room next to us played loud music until 11. No coffee maker in the room, no classes, no blow dryer. Hotel front desk could not find one. Breakfast did not even measure up to continental compared to other hotels.
Business response:
Please accept our sincerest apologies for the issues you encountered while you were here and regret your stay was not a pleasant one. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. We wish we would have known about the noise problem as we would have done our best to ensure you are comfortable. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Just not a good places to stay. Saff was rude and not very friendly.
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. We hope we will have the opportunity to welcome you back to our hotel and provide you with ... read more
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Não se hospede nesse hotel. Pior hotel que já fiquei, na descrição diz que tem café continental, mas na verdade é “grab and go”, e apenas muffins. Quarto sujo, tive que trocar e todos eram ruins, toalhas imundas, quartos fedidos, fiquei uma noite apenas, mas nunca mais me hospedo nessa rede. A recepcionista da noite foi muito atenciosa. Mas o hotel, embora novo, e bem localizado, muito mal administrado. O pior hotel que já fiquei na vida.
Business response:
Vanderlei, thank you for your review. Although we're glad to know you were pleased with the service provided by our staff, we apologize for the difficulties you encountered while you were here. We assure you that we have shared your concerns with the appropriate teams, and we’re taking extra care in order to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 2,095 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.