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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room was the only thing great based solely off of the space. The rooms were not that clean, the service was horrible. I called down to the office for towels & none were clean. I had to wait for some to be washed. Anything that was needed you had to go down to the front & get it yourself. The only good thing about this property was the location that’s it.
Business response:
Please accept our sincerest apologies for the issues you encountered and that you were unhappy with our hotel policy. Rest assured, your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Great location but the facility was not clean, VERY loud noises all night long, horrible mattress, police came a few nights
Business response:
Thank you for reviewing your stay. Although we're glad to know our location was ideal for you, we apologize for the cleanliness and noise issues you encountered while you were here. We assure you that we have shared your concerns with our concerned team, and we’re working on our procedures in order to prevent such situations from happening again in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Very upset about my stay at that location!! I was very upset that the hotel didn’t inform guest that their ESPN channels were not available. I had to spend more $ and go out to sport bars to watch football Saturday when I had plans to relax while my girlfriend was at work and watch football. I ask staff for at least a one day refund and they refuse and couldn’t get in touch with no one at the cooperate office!! I don’t plan on staying there never again when I’ve enjoy my times in the past at that location!!
Business response:
Joshua, we appreciate you staying with us and providing your feedback. We certainly apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere and we understand your frustration of not having your favorite channels for you to access. We do appreciate you selecting our hotel for your stay, and we will hope you will visit us again soon. Sincerely, Hotel Management
Rooms were very dusty stove did not work nor the television.they had to move us to another room as its condition was just as worse the top quilts were very nasty hadnt been washed the stove vent was about to fall apart look like someone tried to use tissue paper to cover the smoke detectors & housekeeping just left it there. The only thing i can say good about this hotel is the area in which it is located was very quite & the ladies at the front desk were very nice! If i ever visit Memphis again this hotel will not be an opt... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Tried to check in a little early and told it was 25 dollars extra even though room was ready. First room had broken toilet , had to move. Second room filthy with sticky substance all over floors and walls. Would not stay again.
Business response:
Amy, we sincerely apologize you were unhappy with our hotel policy and for the issues you had in your rooms. We have asked our Housekeeping and Maintenance team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 2,095 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.