Extended Stay America - Memphis - Germantown West

Tremayne 

on Expedia

9 years ago

Room The room smelled like smoke.. with covered up spray..an they didn't offer another room.. 

Rytasha 

on Expedia

9 years ago

Not worth the trouble Customer service sucked! I would not recommend staying here, they enforce undocumented policies. Tried to keep my deposit because the shady front desk agent coded it wrong. I had to contact corporate to get resolved. 

Anonymous 

on Expedia

9 years ago

Worst yet Not friendly floors dirty kitchen with nothing in it When beds turned down they had not been Changed We were changing sheets at 10pm Breakfast a joke Worst in our three weeks in the USAp 

lanier 

on Expedia

9 years ago

Did not like the hotel. Old looking not presented It's nothing to say that I didn't like it. Location I didn't like also 

Heather 

on Expedia

9 years ago

Okay for price the room was dirty 

Bobby 

on Expedia

9 years ago

May be ideal for long term stay, but not for a couple if nights. Chose because of location. 

Markease and Ruth 

on Expedia

9 years ago

Came in was sent to a room that wasn't done. Had to come back to the lobby and wait until they finished. They just said it's done. Like it was nothing to it. 

Anonymous 

on Expedia

9 years ago

Gross It was gross. There were socks from where they didn't clean and spiders in the bathroom. 

Anonymous 

on Expedia

9 years ago

$250 fine for smelling smoke in another Tenants ro Arrived after 3 PM. Desk attendant , Frank, was excellent. Arranged for after 11Am checkout. Did not use. Very negative to have guest sign a "No Smoking" affidavit with $250 penalty if any smoking suspected. Tenant & Manager were arguing about smelling smoke in Tenants room as I checked in. Very distasteful scene. Also breakfast was a joke.