Extended Stay America - Memphis - Germantown West

Alvin 

on Expedia

10 years ago

Memphis Madness I arrived before 3pm. Check in was at 3pm. This is the first Hotel that insisted I'd wait until 3pm to check in? If a room is ready, it should be given especially if it's paid for in advance. I finally got checked in before 3pm. The room had a smell, and the toilet didn't work? Called to the front-desk and was told to shake the handle? Didn't work of course, called back and they advised me that they didn't have a maintenance man on staff and that he'd have to come for another hotel? Asked how long would he be... read more

Anonymous 

on Expedia

10 years ago

Okay for the Price The hotel is adequate, and for price and location it was a good choice for us. The room and hallway smelled funny, like a mix of gym socks and international food. The front desk people were not helpful. 

😁😡 

on Expedia

10 years ago

So un clean From the moment the lobby door opened I began to stress- you could smell the uncleanliness and see the un mopped entrance and just smell --- I knew I had made a mistake and figured I couldn't get my money back- so we went out to buy spray cleaners and paper towels- depressing and stressful 

Anonymous 

on Expedia

10 years ago

Never Again It was so bad I checked out after 2 nights and found another hotel for the remaining 6 nights 

Nicole 

on Expedia

10 years ago

Nasty!!! Mold in bathroom. Did not want to give us another room. On top of that couldn't cancel or get money back!! Was out $400.00 

Anonymous 

on Expedia

11 years ago

Disappointing Staff was pretty OK. Room: smoke alarm hanging by wire, towels with yellow stains, sink plug not functional, smell of paint from 2nd floor construction powerful in our room, requests on our reservation overlooked and not accommodated... 

Liz05 

on Expedia

11 years ago

Hotel Stay This hotel is ok for a 2 night stay or less. I wouldn't stay here longer than 2 nights. The location is in a good place with many eating places and Target just around the corner. 

Anonymous 

on Expedia

11 years ago

Nice Staff, But!!!! The staff was pleasant, but there was no one to check out wit at 6 am and room cleanliness was a serious issue. Would not go back. 

Lucia 

on Expedia

11 years ago

Not a repeat. We were only staying one night and wanted to stay in Germantown to tun the trails in the morning and the price was under $100. The carpet was nasty. Mattress not so great. Barebone amenities. I thought it was odd that the kitchenette did not have any cooking items. I did feel the security was good. The location was was very nice.