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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Joseph, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
After driving 6 hours from Ga to Memphis we get to the hotel to check In which was hours after In time none of the rooms we booked was clean. So we had to ride around and set in our vans for hours before rooms was ready. So call Breakfast was Horrible. Only muffins and coffee to choose from. Very Disappointing😞😡
Business response:
Thank you for leaving a review. We are sorry for the cleanliness issue you experienced during your stay and that our grab-and-go breakfast offerings were not up to your liking. Your feedback has been shared with our brand leaders to determine new breakfast choices. Also, your comment has been shared with the housekeeping team to be more diligent with their efforts. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
run away not gay friendly. manager was extremely disrespectful. bed bugs were evident.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
I was not a good experience at this location of choice
Business response:
Maria, thank you for being our guest. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room was not even just ok. Linen was not clean. I felt something crawling on me and I left. I never do extended stays for a reason. Needed to be bleached from top to bottom!
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the cleanliness issues you encountered while you were here. We assure you that we have discussed your concerns with our housekeeping team, and we’re are working with them to tighten our procedures to make sure that the protocol is followed thoroughly. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Someone tried to enter our room after we had gone to bed. They had a key but we had the latch on. Right after someone called from the desk saying they did not know anyone was in that room. We had checked in a half hour before and went to bed right away after a 12 hour drive. Very scary. Also no ice available in whole place. Spoke to clerk upon check out and she said manager would call us but we never heard from anyone.
Business response:
Thank you for your feedback. We are sorry for the negligence of our staff and the inconvenience it caused. Your comments have been discussed with our concerned team to make sure we are more consistent in our service delivery. Also, our guest rooms are fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines in our hotel, and we apologize for your disappointment. We hope this unfortunate situation will not prevent you from staying with us again.... read more
Garbage everywhere Stayed a week. The common area garbage cans we’re overflowing the entire time.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No A/C The air conditioner never would come on. I paid over $100 to sweat and be miserable so I left after about an hour
Business response:
Alisha, thank you for reviewing our hotel. We apologize for the inconvenience you experienced due to the maintenance issue you encountered. We assure you that we had discussed this issue with the concerned team and they are working to identify and fix this problem as quickly as possible. We hope to have a second chance so that we can deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 2,095 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.