Extended Stay America - Memphis - Germantown West

Jermahl 

on Expedia

10 years ago

upset ok ,a bit loud from staff,no change for laundry 

Ellen 

on Expedia

10 years ago

Average Rating No hair dryer. Mattress was too hard. Only analog TV channels (not High Definition). 

Anonymous 

on Expedia

10 years ago

Wasn't very happy with the bathroom conditions. Clogged sink and tub. Toilet took three flushes before it would flush. 

Andrew W. 

on Expedia

10 years ago

Fabricated charges for "smoking penalty" Our experience at the hotel was fine, but after leaving the hotel several unexplained charges showed up on our credit card. One of these is $250 for what they tell us is a penalty for smoking in the room. My wife and I do not smoke, and we were traveling with our 17-month-old child. We certainly did not smoke in the room. But the manager at the hotel says that this is an irreversible charge. We are now hundreds of miles away and there is no way for us to prove our claim that we did no... read more

Brandon 

on Expedia

10 years ago

Hotel needs upgrading. Will find someplace else to stay next time. 

DALLAS 

on Expedia

10 years ago

ROBBED!!!!!!!! Upon arriving to the hotel, I told my husband that this will be the location we would stay from now on when attending the Southern Heritage Classic. It was until the morning we woke up. We checked in on 9/12/15 @ 2:30am, and woke up @ 10:00am the same day. This was something that I thought would have never happened in the area we stayed in, 6325 N. Quail Hollow Road, Germantown, Tn.. We woke up to find that someone had broken into our UHaul trailer, which was locked down, and stole everything we had. We drove ... read more

Terica 

on Expedia

10 years ago

A waste of money hello I stayed here on a week day my check in was at 3 after entering the room the bathroom was to not clean i needed to be able to check out at 1:00 vs 11:00. Due to me traveling that evening and not returning to the next morning. I was told that was impossible due to them only having one house keeper. I was also told that I could make up my mind by the next morning before check out.The next morning I choose to extend my stay and the front clerk had to see if my room was still open (Ps I never stayed in the... read more

Jaime 

on Expedia

10 years ago

Better places for the money The bed was hard, the ac was noisy and didn't hold the desired temp well. One of the electrical outlets wasn't even screwed into the wall... Would not stay here again... 

Anonymous 

on Expedia

10 years ago

I will never book here AGAIN!!! The room was hot, the air conditioning wouldn't stay on, they never had clean towels, my head board had hand prints on it, wasn't clean and because I only stayed 2 nights I couldn't get room service!!!!