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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Questionable clean bed If ALL you are looking for is a questionable clean bed and nothing else....pick this hotel. Check in took over 30 min as the staff member claimed that my reservation was not on file. Upon contacting Expedia he realized that it was on file after all. Old dried up soap pieces found along the shower edge and dust and hair in corners. No coffe in room (but by front office), no ice available and breakfast is available if you get up early enough to get a stale muffin or granola bar as choices.
Business response:
Panda, thank you for the review of our hotel. We sincerely apologize for the difficulties you had while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Hotel is not maintained, both inside and out. Front entrance dirty, floors dirty, elevator is nasty, breakfast bar looked like it had not been cleaned in 6 months. The nasty-ness of the front entrance including the Blinds in lobby window (which faces the entrance) were all jacked up, which should have been my first clue that this was not the place you would want to be. The hotel clearly does not have management oversight that cares about the cleanliness of the hotel or "first impressions". Could be a very nice place to be, c... read more
Business response:
Thanks for sharing your review. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in your case. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Bathroom sink had black mold/ mildew under rim.
Business response:
Thanks for being our guest. We are sorry for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Too much smoking of cigarettes and marijuana. People constantly going in and out of the rooms all night long. Faulty microwave never got replaced while there.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
not so great not so great. wanted to charge extra for checking in 5 minutes early. room needed updating. not impressed with cleanliness. staff not helpful. beds very small and uncomfortable.
Business response:
Suzanne, on behalf of our entire team, please accept our sincerest apologies for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Business response:
Renika, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Helpful staff but outdated hotel Although the staff seemed extremely helpful the hotel smelled like marijuana, moldy carpet and the amenities were really outdated. Their industrial washer could be seen from the front counter and they had bed linen on the floor. My room had crumbs underneath the bed, dead bugs in the corner and stained sheets. The price was affordable, but I couldn't pull myself to stay there.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Management
Horrible experience, after I made my reservation they were overbooked and when we got there we didn’t have a room and no explanation for it.
Business response:
We are terribly sorry about the issue you experienced with your reservation and that our team missed communicating the same to you. Your comments have been discussed with our associates, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 2,095 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.