Extended Stay America - Memphis - Germantown West

Russ 

on Expedia

11 years ago

Check-in problems Check in was at 3:00. We arrived at 3:10 and had to wait for a half hour for our room to br ready. Desk said power had been out due to storm, but had been restored at 11:00 am the day we checked in. Thought they likely were understaffed. Room was spacious. The sofa in the sitting area was uncomfortable and had a burn hole in a cushion. The iron was unusable because it was unclean and has something burned on the plate. 

Megg road warrior 

on Expedia

11 years ago

Perfectly adequate We stopped here on our road trip and it was everything you would except for the price. No thrills or perks, just a perfectly adequate place to rest before you get back to your adventure. 

Anonymous 

on Expedia

11 years ago

Nothing worked. Terrible hotel. Avoid it. Stove top didn't work, no hangers in the closet, dirty pans in the cupboard and nothing to clean them with, no coffee with the coffee maker. The staff, when told of all these problems, was completely unhelpful and just said no to every request. 

Fred 

on Expedia

12 years ago

NOT A 3RD TIME We had stayed here a few yrs ago and it was OK. This time we stayed 7 days in early Aug13. Smoking room had no exhaust to clean the smoke. explains why we found our windows not properly shut and locked on our 2nd morning. We were on the 1st floor and windows easily accessible from parking lot. We had no easy chair in our room as in most hotels. I asked several staff at frnt desk on a couple of different days. Replies were, OK we'll get on it; I'll make a note; etc. We never got an easy chair brought into our r... read more

Candi 

on Expedia

12 years ago

The hotel of the dungeon. When we arrived at the hotel I had to use the restroom, I was told I could use the lobby restroom but it was extremely dirty. I waited until I got to my room. The room smelled awful, not at all like the pictures displayed. It was very dirty and there was no breakfast, just stale apples. I would not recommend this hotel to any one. I was coming back through Memphis and me nor my two daughters wanted to stay there ever again. The staff was nice and helpful but hotel was GROSS!! 

Dean 

on Expedia

12 years ago

Good location. This hotel was very dirty. I stayed for 4 days. Good location near Germantown. But, the hotel was dirty. This chain is very inconsistent. Sticky floors in/out of room. Carpet was filthy. How hard is it to periodically hire a carpet cleaner to clean these rooms? I've been trying this brand and Microtel. They are both pretty spotty. 

Anonymous 

on Expedia

12 years ago

Uncomfortable beds, but you get what you pay for I booked a 2 night stay in a non smoking queen room. When we entered our room it had a slight stench of cigarettes. So I guess this policy is not strict. I was surprised to see a full size fridge, 2 stove burners, a large sink and even appliances to cook with and plates and silverware. I guess it really is for people planning to stay awhile. The first night there, I noticed a small bug in the bathroom, it wasn't a cockroach which was good news, but still.. a bug. I don't reall... read more

Crusty78 

on Expedia

12 years ago

BIG TIME DUMP!! We booked this room due to the decent location, price & the photos shown appeared to be nice. The photos shown are NOT the rooms they have. The rooms where disgusting! Dirt walls dirty carpet, very old appliances, no toiletries in the bathroom & we had to go request clean towels (they don not bring to you). Aside from that it reeked of cigaret smoke upon walking up to check in. The third floor (we had two rooms) reeked of weed the entire time there. I WOULD NOT RECOMMEND !! 

WeeklyWeekendTraveler 

on Expedia

13 years ago

The hotel is ok Location is good but far from downtown. Overall cleanliness is poor. Service is very courteous and price is great.