This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible and dirty This hotel was one of the only extended stays in Memphis that had a room available for the nights I needed. Extremely disappointed I spent over $600 to find bugs in my room on my bed and on the walls, and when I asked the guy at the front desk to switch my rooms the second one had bugs as well. The staff was helpful and tried to accommodate my needs but they need to do better in cleaning the rooms.
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We deeply regret the inconvenience caused, and please give us another chance to provide you with a better experience. Sincerely, General Manager
Business response:
On behalf of our entire team, please accept our apologies for not living up to your expectations. Although we make every effort to be perfect, but sometimes we fall short. We truly regret the inconvenience caused during your stay, and please consider coming back so we can provide you with the superior hospitality you deserve. Sincerely, General Manager
Ac didn't work, bathroom light didn't work, unable to get in touch with anyone from the front desk
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, General Manager
Night manager Frank Let's be clear he did Apologize but he tried to come in my room because it was a computer error stating that the room was empty but it scared the life out of me
Business response:
Dena, I regret that the issue you experienced resulted in your disappointment. I have shared your feedback with the staff member you mentioned and steps have already been taken to prevent these mistakes from being repeated in the future. We hope you will consider this as isolated and return as we would love to replace this experience with a more positive memory! Sincerely, General Manager
I won't be back there very soon When I walkw into the room, the first thing I noticed was that the furniture was old & depressing. It looks as if the furniture was bought second hand. One of the dresser drawers was broken. The room was clean enough, but the bathroom vent was caked with dust. I was only looking for a place to sleep to take in the Memphis May Music Festival, so it was sufficient for my needs. But, no hangers in the closet? No dishes in the kitchen? No ice in the freezer? If you want a place to really stay & li... read more
Business response:
Brian, I apologize that we failed to provide you an exceptional stay. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel.... read more
Horrible Called in advance to make sure they had roll away beds for our 7yr old, they said yes booked room 2nights,got there they were super busy asked 3times over a period of 3hrs for the roll away bed,when she finally got time to give to me we went upstairs only to find out they had none!!they couldn't help me,wouldn't accomodate me,my 7yo son slept in a chair for the first night.after calling around and being onhold until 130pm the next day they finally showed up with a bed!!
Front desk staff are horrible to deal with. Not friendly Towards their guest.
room was ok, food found in microwave, no ice. breakfast was coffee and package donuts. won't be going back
good location for safety and quiet surroundings Not so good - The building and rooms were old and need refurbishment, although, the grounds and parking area appeared in good shape and clean. BR sink and shower drips, trouble with wifi, had to get TP, coffee maker, cups from front desk.
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 2,095 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.