This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were clean. You have to ask for things like glasses and cups. The beds were just full size beds, and there was no couch.
HORRIBLE STAY!!!!!!!!!!!! DON"T STAY HERE!!!!!!!!! My stay at this hotel was TERRIBLE!!!!!!!!!!!!!!!! When I checked into my room there was urine in the toilet. I then asked the front desk when was housekeeping in the room last and they said a week ago. So urine had sat in that toilet for an entire WEEK... I was also told from the front desk that my stay would be discounted for that urine being in the toilet. I have not received anything yet. Prior to check-out while me and my guest were undressed and putting on our clothes ... read more
Stay Away Loud vehicle parked outside of window in the early morning I was awakened and could not go back to sleep .
I was sent to a different hotel. I was charged for an additional night. Not worth the money and hassle.
Room The room smelled like smoke.. with covered up spray..an they didn't offer another room..
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies on the odor in your room. We will work with our staff on eliminating such odors and making sure guests are not smoking in the wrong places. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Not worth the trouble Customer service sucked! I would not recommend staying here, they enforce undocumented policies. Tried to keep my deposit because the shady front desk agent coded it wrong. I had to contact corporate to get resolved.
Worst yet Not friendly floors dirty kitchen with nothing in it When beds turned down they had not been Changed We were changing sheets at 10pm Breakfast a joke Worst in our three weeks in the USAp
Did not like the hotel. Old looking not presented It's nothing to say that I didn't like it. Location I didn't like also
Okay for price the room was dirty
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 2,095 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.