Extended Stay America - Memphis - Germantown West

dirt dauber 

on Expedia

13 years ago

dirt dauber I would not stay at this hotel again.They require you to pay for room clean-up andfresh towels.Desk manager was very impersonal . One of .he most unkept places I have stayed in .The location and ground would indicate better accommodations. 

Anonymous 

on Expedia

13 years ago

Very disappointing Staff was rude and unprofessional. Rigerator was too nasty to use. Exits too far from parking. 

awayfromhomealot 

on Expedia

13 years ago

what i get for trying to save a couple of dollars Wow..where to start. I'm just going to list what was wrong: had to wait on front desk attendant to finish her cigarette before getting helped (walked right by her while walking in because she was out front, lighting it up and on the phone), room key didn't work on first try and had to go back down to get it redone, cigarette burn on my sheets, bathroom smelled like smoke at night (someone was smoking for sure), woke up to banging and bed was uncomfortable. Overall, the experi... read more

Anonymous 

on Expedia

13 years ago

Not so happy, lots of phone calls When we arrived, our room wasn't clean, our trash had not been emptied from the previous guests, and we were missing towels and dishes. When asking for these things to be fixed, along with requests for an additional blanket (the beds did not have mattress pads or blankets between the sheet and coverlet) and a hair dryer, I had to ask again and call customer service for our needs to be met. 

NickyD 

on Expedia

14 years ago

WARNING: DO NOT STAY THERE Omg its so nasty in there, it is a nightmare, that place need to be shut down. its dirty,smell,bloody sheet, don't forget the cigarette hole and bed bugs in your bed sheets as well., I cancel my room the same day...please do yourselves a favor don't stay there, or you will regret it. 

Anonymous 

on Expedia

14 years ago

Okay hotel, but problems Overall the staff is nice and accommodating. There were several problems. First off whoever had our room before smoked heavily in a "Non-smoking" room. We were given another room. However, the air conditioning unit broke during the night and put off a burnt smell. We unplugged it and reported the problem. We were leaving the next morning so there wasn't any remedy, but told us they wouldn't rent the room until it is fixed. Also, bring earplug - trains are nearby. 

KellyH 

on Expedia

15 years ago

Worst experience I have ever had in a hotel I will never stay at an Extended Stay again. I stayed at both the Poplar and Cordova location and they were both very dirty. The Poplar location had the rudest and most disrespectful hotel night clerk that I have ever experienced. 

Anonymous 

on Expedia

15 years ago

Worst hotel I have ever stayed in. I will never stay in this brand hotel again. Nice girl at check in but very rude night staff. Dirty rooms. Very strong marijuana smell when getting off elevator on 3rd floor. I travel quite often and have never seen anything like it. When i complained to the girl behind the desk that night after finding what looked like blood spots on the floor and bloody fingerprints on the lamp, she told me I was disrespecting her in her hotel. I checked out the next morning. 

alan 

on Expedia

15 years ago

Never Again one of the worst stays i have had in 12 years of working out of town. got to the hotel around 10:30 pm . after driving all day . pulled the covers back and there was dog hair all in the bed and on the pillows. wads of hair. after i changed the bedding , i walked over to the window and stepped in water that had been pouring from the ac . that explained the room being musty smelling. i switched rooms the next morning . the bed was uncomfortable in both rooms.carpets had undescribable stains. people had huge dogs in... read more