Extended Stay America - Memphis - Wolfchase Galleria

Megan 

on Expedia

7 years ago

DO NOT BOOK. This hotel looks nothing like the pictures. Everything was run down, dirty, and STICKY. Fixtures were torn off the walls, the tub had mold, and there were several hole punches in the wall. We had to request SHEETS FOR THE BED. We only stayed a few hours before switching to the Hyatt. Worst hotel I've ever stayed at. 

Timothy 

on Expedia

7 years ago

Very Disappointed No ice machine but was told to use the ice trays in the fridge. There were no ice trays so could not have ice the first night. Soda machine had no diet drinks and only took credit cards. The hotel is very difficult to get too and exit. 

Anonymous 

on Expedia

7 years ago

First, the staff was great! Onto the actual facilities: Our first room reeked of cigarette smoke, to the point that I thought we were assigned a smoking room. When I went to the front desk, they told me the whole hotel was non-smoking and we were easily moved. No big deal. Our second room had all of the couch cushions flipped up, not sure what happened on the couch while the room was cleaned, but I got the impression they were airing it out. No trashcans in the room at all. Batteries in remote did not work, easily changed at... read more

Anonymous 

on Expedia

7 years ago

Avoid this hotel We did not have a good experience at all. The room had a strange smell and the bathtub was clogged. This issue was not resolved even though we reported the problem to the staff. Our room was not cleaned, even the trash can was not emptied though we were out of the room most of the day. I will not stay in this hotel chain again. 

Anonymous 

on Expedia

7 years ago

Pool out of action during a hot Summer spell It was very disappointing to have a room overlooking an empty pool! From the day we arrived the pool was closed, then drained, had maintenance done and then re-filled but not opened on the day we checked out - we were there for 10 days in hot Memphis Summer heat. Whilst the room itself was comfortable I would not stay again and it was not particularly cheap compared with other hotels in the vicinity. 

Lonnice 

on Expedia

7 years ago

The room had an odor and we required it to be cleaned. The fire alarm get off in our room and no one could find the problem. We did not cook, burn, or leave items on in this room. 

Anonymous 

on Expedia

7 years ago

Swimming pool is broken Had to request plates forks basically everything for the kitchen to be 

Tj 

on Expedia

7 years ago

1st and last time staying here!!!! The bathroom was dirty it was a hole in the ceiling. We stayed 3 days and didn’t get any type of room service. After we mention it to the hotel staff. You would think being in a nice area the room would be kinda nice. Not at all!!!! 

Bud 

on Expedia

7 years ago

Trash all over hallway when we arived no dishes or hair dryer in room. When we did get hair dryer tbe outlet didnt work showrr leaked. The breakfast was worthless no food. When i ask about it i was told i had a kitchrn in my room. Wr had people nexy to our room fighting in the night this is the worst hotel i have ever been too !!!!!! I dont think i will ever use extended stay america again!