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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overnight stay The room was acceptable however since the hotel is old, we heard constant walking by the tenant above us to 2:00am and the tenants beside our bedroom did not stop talking and making noise until 3:00AM .. Needless to say, we did not have much sleep.
Business response:
Kevin, thank you for your review. Please accept our apologies for the noise you experienced from the other guest of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will consider giving us a second chance the next time you are in Memphis. Sincerely, Hotel Management
DONT WASTE YOUR TIME, OR MONEY!! The only thing good about this place is the LOCATION! The service sucks! If you plan to go out, dont expect to come back to a clean room, they dont do daily cleaning, and you have to bring your dirty towels/wash cloths to the desk to exchange for clean ones!! PEOPLE, DONT WASTE YOUR TIME. ITS NOT WORTH IT!
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Right after we walked stepped into our room a hotel staff member knocked on the door and asked if they left a vacuum in the room, it wasn’t. We found a half eaten piece of pizza on top of the heater/ac unit. After searching for the remote, we found it under the heater/ac unit in the bed room. So we weren’t sure how well the room was actually cleaned. The non smoking rooms down our hallway (all of them) most smelt like cigarette smoke.
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered here. Your feedback is discussed with the concerned team to take the necessary remedial action and ensure our future guests don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The room was not clean there was nail polish and trash just sitting on the table, the bathroom door wouldn't shut with out holding it and our car was hit in the parking lot and the staff said there was no video.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we are sorry that you experienced vandalism to your property during your stay with us. We understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property ve... read more
👎 It was terrible from management to cleanest....
Business response:
Marvin, thank you for choosing our hotel on your visit to the area. We are disappointed to know that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Unclean Room was dirty.
Business response:
Rico, thank you for taking the time to review your stay. We are very concerned about your experience, and we are very sorry that we did not meet your expectations. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
DO NOT BOOK. This hotel looks nothing like the pictures. Everything was run down, dirty, and STICKY. Fixtures were torn off the walls, the tub had mold, and there were several hole punches in the wall. We had to request SHEETS FOR THE BED. We only stayed a few hours before switching to the Hyatt. Worst hotel I've ever stayed at.
Business response:
Megan, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Also, our housekeeping and maintenance teams have been informed of your review and are reviewing the scenario mentioned for action. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Very Disappointed No ice machine but was told to use the ice trays in the fridge. There were no ice trays so could not have ice the first night. Soda machine had no diet drinks and only took credit cards. The hotel is very difficult to get too and exit.
Business response:
Timothy, please accept our sincere apologies for the lack of amenities you experienced during your stay. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another opportunity, as our entire team would love to show you the great hospitality you deserve. Thank you again for your feedback - we appreciate you! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.