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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
friendly staff
Staff was amazing. Always helpful and kind. Room was disappointing. Our mattress was in a noisy protector and the bed was on a very sketch/ cheap metal frame. The bathtub did not drain completely after using, so the day after your shower there was still a pool of water where the tub dipped. The pictures of the pool are obviously fake or 10 years old, pool was not open since it had not been cleaned. When we checked in we were told to make sure we come down for breakfast the next morning... so when we came down there was nothi... read more
Business response:
Eryn, thank you for your honest evaluation. We are glad you were pleased with the service our associates delivered. However, we regret not meeting some of your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Sincerely, Hotel Management
Fine for our needs. Nice staff.
Business response:
Stephanie, we are incredibly pleased you enjoyed your stay at Extended America Stay and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the area. Sincerely, Hotel Management
Nice for the price
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.6 star rating with 3,297 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.