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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
N/A
Business response:
Brian, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
We had excellent service during our stay, especially Christopher who provided ongoing customer service professionalism during our stay.
The staff was wonderful! Friendly and welcoming...the hotel is a little run down and dated. Breakfast was granola bars and coffee...
Business response:
Melanie, thank you for choosing Extended Stay America and sharing your experience. We are glad you enjoyed the service our associates delivered, and it will be our pleasure to share your kind compliments with our team. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you again for the great review. Please come and see us again! Sincerely, Hotel Management
Me and my family enjoyed ourself also the front desk clerk Christopher was very kind and respectful thank you
The only negative comment would be the morning breakfast is only instant grits and coffee.
Business response:
Amanda, thank you for choosing Extended Stay America. While we are glad your overall visit to us was pleasant, we regret your disappointment with our breakfast offerings. We have noted your comment and will share it appropriately as we are continually striving to improve our guest experience. It was our pleasure hosting you, and we look forward to accommodating you again soon! Sincerely, Hotel Management
This hotel was kind of hidden but was within walking distance of a shopping center and the mall. The staff was very friendly and the room was clean.
Incredibly loud dog yapping. Staff at the front desk wouldn’t let me check in at 2:30 wanted to charge extra and argued that I had not paid for the room when I paid ahead of time. Had to come back later and check in where he could clearly see I prepaid. Hotel could use a good cleaning.
Business response:
Christia, thank you for taking the time to review our hotel. We regret we were not able to provide you with early check-in and apologize for the inconvenience you experienced during the check-in time. We will address this with our team to see what transpired and take the necessary actions to elevate our guest experience. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured, we will take steps to ensure we are more diligent going forward. We hope you wi... read more
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.