Extended Stay America - Memphis - Wolfchase Galleria

Business response:

Kimberly, thank you for being our guest while you were here for the birthday and for your wonderful feedback. We are thrilled that you loved our accommodations as well as our courteous associates. It is encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you again for choosing Extended Stay America. We hope to you have stayed with us again! Sincerely, Hotel Management 

Business response:

Ed, we appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your compliments to Kesha! Thank you for staying with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to the shower in your room. We have discussed your feedback with our maintenance team to fix the problem you mentioned. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at Extended Stay America. It’s great to know you had a nice time with us and that our location close to restaurants and highways made your stay a memorable one. Thanks again for the nice review. Please come and see us again! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're delighted to know you had a pleasant time with us, but we're sorry for the inconvenience you mentioned. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for your delightful review of our hotel. Your positive comments about our associates and location are greatly appreciated. Thank you for choosing Extended Stay America. We hope you are already planning another visit our way. Sincerely, Hotel Management 

Business response:

Jessica, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management