Extended Stay America - Memphis - Wolfchase Galleria

Business response:

Thank you for choosing our hotel. We're sorry for the inconvenience you mentioned. This was an emergency situation we could not anticipate, nor could we delay. Had we been able to postpone the repair. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Michael, thank you so much for the perfect review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Shari, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Rocquel, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your experience. We are sorry your initial room was not in a spotless condition upon arrival and regret the maintenance issue you had in your next suite. We have shared your concerns with the respective team so that no future guests encounter a similar issue. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Michael, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Tasha, thank you for staying with us. We apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we’re working to ensure procedures are being followed to prevent future infestation. We hope to have the opportunity to resolve your concern to your satisfaction and provide you with a much better impression on the next visit. Sincerely, Hotel Management