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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Glad I didn’t pay full price... The room first given upon arrival was unkempt. The bed looked unmade, the amenities were strewn on the floor of the bathroom, and the floor in the kitchen was not vacuumed. So we switched rooms. The second one, while cleaner, had issues with half the lights (no bulbs in a few fixtures, no switch in the bedside lamp). Really just small things, but annoying all together.
Business response:
Thank you for taking the time to share your experience. We are sorry your initial room was not in a spotless condition upon arrival and regret the maintenance issue you had in your next suite. We have shared your concerns with the respective team so that no future guests encounter a similar issue. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The best It was great. Couldn't ask for a great hotel
Business response:
Michael, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Andrea, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Janice, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The staff was very nice. the room but clean but I did see a few bugs. there was no elevator and carrying all my bags to the top floor was not pleasant.
Business response:
We appreciate you choosing our hotel. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, please accept our apology for your unpleasant experience as that is not the service level that we aim to provide. We have discussed your comments with our team, and we will be making changes to better serve our guests. Thank you for sharing your concerns. We hope you will give us another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,176 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.