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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was ok for the most part, however, there were some stains on the carpet which could have been cleaned. There was also artificial rose petals, I'm assuming left from the previous guest underneath the bed.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inconvenience you had due to the cleanliness of our room. We have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
I like the front desk crew! They were very nice and polite! But my room.....not so much. Before I atw my dinner, I used a wipe to clean the table and it was nasty!!! There was hair in the kitchen sink....that obviously been there for awhile. Now the shower head was running low but I dealt with it until the next morning.....it didn't worked at all. Now maybe I should have reported how it was running low the same day I checked in but they were nice to listen to my concerns.
Business response:
Thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for the cleanliness and maintenance issues you encountered in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Carol, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great Place To Stay
Business response:
Christopher, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Nice Stay The facilities were very clean and neat. The staff were very professional in both mannerisms and appearance. The building is just old; you could see lights from the hallway coming in from the sides and under the doors. A slight musty smell lingered in the room from someone or thing that was there before I checked in. Otherwise, everything was neat and orderly.
Business response:
Jasmine, thank you for being our guest at Extended Stay America. We're glad to know you liked our well-kept property and that you were pleased with the service provided by our associates. However, we're sorry for the smell you experienced while you were here. We have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I Love It Here. It’s Always So Nice And Clean And Everyone Is Always Friendly
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you loved our well-maintained property and that the service provided by our associates met all your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Carol, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.