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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Waited 20 minutes at check in for anyone to show up. Person was not welcoming at all. No smile. No personality. Only spoke when he had to. All glass surfaces (windows and doors) were very dirty. Mattresses were great! Breakfast was gone by 830 even though they were supposed to supply it until 9:00. Very disappointing.
The hotel is very outdated and in need of serious upgrades. The staff are doing a great job with what they have, but you can only paint over holes so many times. Pool was closed prior to our check in. I would of never booked this hotel if I knew the pool was closed. Very disappointed kids when they saw the lime green jello water in the pool.
Indie not like staying in a small room with a person in a wheelchair
Room was very small, run down. It's a maze to get to the hotel and it's very junky outside the building and surrounding area. The halls smelled of weed. We not be returning!
Business response:
Dear Rebecca, Thank you for taking the time to share your experience. We are sorry to hear that your visit did not meet your expectations. Your feedback is important to us, and we have taken note of your comments and shared them with our team for internal review. While it’s unfortunate to hear that your stay was not as comfortable as hoped, we appreciate your feedback and hope you'll consider giving us another opportunity in the future. Sincerely, Hotel Management
Not clean; smelt like skunk Stained carpet, walls and tub.
Business response:
Dear Jennifer, Thank you for your feedback. We are truly sorry to hear that your stay fell short of expectations. We strive to provide a clean and welcoming environment for every guest, and we regret that this was not your experience. Your comments have been shared with the appropriate teams to help guide improvements. We hope you'll consider giving us another opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
This is less than a 2 star hotel. They were supposed to supply cooking and eating utensils. They had no bowl or large plates and only one drinking glass. (There were two of us) Drawers in vanity and kitchen cabinets would not open all off the tracks. Room 143
Business response:
Dear Stephen, Thank you for sharing your thoughts with us. We genuinely value your acknowledgment and are grateful you took the time to provide feedback. We apologize for the inconvenience you encountered during your stay, particularly with the condition and availability of in-room amenities. Your observations have been shared with our team to ensure improvements are made. We hope to welcome you back and offer a stay that better reflects our commitment to guest comfort. Sincerely, Hotel Management
Absolutely the worst place I've ever stayed It was dirty it was just nasty the TV was crooked on the wall the chair had a hole and a rip in the middle of it there was Roaches on the floor it stunk very bad
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay did not meet the standards you expected. It is disappointing to hear about the condition of your room and the discomfort it caused. Your concerns are taken very seriously as we strive to enhance our guests’ comfort and satisfaction. We hope you might consider giving us another chance in the future, allowing us to provide a much-improved and more pleasant visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.