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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Date night all wrong Check in great room was so dirty (urine on toilet and floor)ask to change was told couldn’t but after photos sent to manager we were moved to a lot smaller room not. Suite which we paid for.. after moving room had evidence from previous guests hair, cap pen, dirty tissue in drawer… was not a great experience
Business response:
Dear Dana,We sincerely apologize for the cleanliness issues and the inconvenience you experienced during your stay. This is not the standard we strive to uphold, and we regret that your room did not meet expectations. Your concerns have been shared with our team to ensure immediate improvements. We appreciate your feedback and hope for the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
Elevator didn't work
Business response:
Dear Stacie,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the elevator not functioning during your stay. We understand how important reliable amenities are to our guests, and we regret that this issue impacted your experience. Please be assured that our team is actively addressing this matter to ensure such disruptions are resolved promptly. Your comfort is important to us, and we are committed to providing a more seamless experience in the future. We appreciate your patience and... read more
Not terrible could be better but it was affordable
Business response:
Dear Darrell,Thank you for your feedback. While we're glad to hear you found the stay affordable, we regret that we did not fully meet your expectations. Your input is important to us, and we will be addressing areas where improvements can be made to enhance guest experience. We hope you will consider staying with us again in the future so we can provide a more comfortable and satisfying visit.Sincerely,Hotel Management
Its not clean nd not comfortable
Business response:
Dear Motaz, We sincerely apologize for your experience and regret that we did not meet your expectations for cleanliness and comfort. Your feedback is deeply valued and has been shared with our team to address these concerns promptly. Providing a positive guest experience is our priority, and we hope you will give us another opportunity to make it right in the future.Sincerely,Hotel Management
We stopped in here after booking online while traveling through home from vacation. Check in took a long time and she wasn’t sure where our room was because she was new-not her fault. But the outside had people hanging in their cars, yelling and stumbling around. I got back out to the car with my family and didn’t feel safe enough to park or go back in. I’m sure I just lost out on the money but we left and never even went into the room
Business response:
Dear Morgan,Thank you for sharing your experience. We sincerely apologize for the inconvenience and discomfort you faced during your stay. We understand how important safety is, and we regret that your experience was affected by the environment outside. We also apologize for the delay during check-in, and we are addressing this with our team to improve efficiency. Your feedback is invaluable as we work on enhancing our guests’ overall experience. We hope you’ll consider giving us another opportunity to provide you with a mor... read more
Property wasn’t clean. When I turned the heat on in the room, it created a smell and smoke. This even turned on the smoke alarm. The room itself was old and dirty. Tub was in disrepair and the furniture was a mess. The only good thing was the staff. Extended Stay needs to invest in the property as it could be a gem given its location.
Business response:
Dear Kenneth,Thank you for taking the time to provide your feedback. We are pleased to hear that our staff made a positive impression, but we deeply regret the issues you encountered with cleanliness and the room’s condition. The smoke from the heater, along with the state of the tub and furniture, clearly impacted your experience, and we apologize for any inconvenience this caused. Your comments about the property’s potential are appreciated, and we are committed to improving guest comfort. We hope you will consider staying... read more
Worst hotel I’ve ever been to. They had to give us another room because the first one wasn’t clean at all, dirty towels was everywhere, tub wasn’t clean, toilet wasn’t clean, had a bad smell in it, windows was open and also the bed wasn’t made… even though we got a new room, the new room bed wasn’t stable. We sat on the end of the bed and the bed literally came off the rails, we had to put it back on the rails. Will never book here again!!!
Business response:
Dear Alexis, Thank you for your feedback. We are truly sorry to hear about the issues you encountered with your rooms. While we strive to maintain high standards of cleanliness and comfort, it seems we fell short during your visit. Your comments will be shared with our team to ensure improvements are made. We appreciate your input and hope you find a better experience in your future travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.