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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room terrible dirty , found condom in toilet dirt on the wood floor wet stains on table top I’m not sure this room was cleaned before my arrival . And felt extremely unsafe
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay fell far short of expectations and apologize for the unacceptable conditions you encountered. Your concerns have been taken seriously and will be urgently addressed to prevent future recurrence. We are committed to providing our guests with a more comfortable and secure environment. Your feedback is invaluable, and we hope you will consider giving us another opportunity to restore your confidence in a future visit. Sincerely, Hotel Manageme... read more
My room was molded from the air conditioning leaking
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear about the discomfort you encountered during your visit. We understand how frustrating it can be when things don’t go as expected. Guest comfort remains a top priority, and your feedback will be reviewed with our team as we look for opportunities to improve. We hope you’ll consider giving us another chance to provide a more enjoyable stay in the future. Sincerely, Hotel Management
It was horrible the first pull out bed was bad. The night clerk was rude. They are not kid friendly. Babies will cry when they cant talk.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your recent visit did not meet expectations and are truly sorry for the discomfort and service shortcomings you encountered. Guest satisfaction is deeply important to us, and we are committed to making meaningful improvements to ensure all individuals and families feel valued and respected during their stay. We appreciate you taking the time to provide feedback, and we hope you will consider giving us another opportunity to deliver a more positive an... read more
The property is old and there is visible wear and tear on many of the windows, walls, and doors. This property needs to be rehabilitated.
Business response:
Dear Guest, We appreciate you pointing out what stood out during your stay. We know that parts of the building are showing their age, and we are actively working toward updates to improve comfort and appearance. Your input helps guide those efforts. Thank you for choosing Extended Stay America—we hope you will consider visiting again to see our progress. Sincerely, Hotel Management
Not what it looked like online. I would never stay here again or recommend it to anyone.
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize to learn that your experience did not align with your expectations, and we truly regret any disappointment caused. Our goal is to provide an exceptional experience to each of our guests, and we are sorry for any discrepancies with third-party websites for the property. We appreciate you bringing this to our attention and for your patience. We hope you will consider giving us another opportunity in the future to provide a stay that better reflects the standards we ... read more
The irony is rich. The room was very nice. It was clearly designed for extended stay. The facilities (what I saw) were well kept. The first problem was that it took the desk clerk awhile to show up to check me in. There was a sign saying he/she was assisting another customer. But he had food on his mouth when he finally appeared out of the back room. The fire alarm went off late in the evening. A resident said he smelled something on the second floor, like food burning on a stove (that hasn't been confirmed). Finally, and th... read more
Business response:
Dear Richard,Thank you for taking the time to share your experience. We are glad you found the room and facilities to your liking. However, we sincerely apologize for the challenges you faced, including the delays at check-in, the disturbance during the night, and the lack of immediate management response. We understand how frustrating these issues must have been and appreciate your patience. Your feedback is invaluable, and we will work to address these areas of concern to improve the guest experience moving forward. We hop... read more
The room had me itching- Couch has urine stains and urine odor.
Business response:
Dear Trinetta,We sincerely apologize for the discomfort you experienced during your stay. Your feedback is deeply concerning, and we understand how upsetting this must have been. Cleanliness and guest comfort are top priorities, and we are addressing your concerns with our housekeeping and maintenance teams to ensure this is promptly resolved. Thank you for bringing this to our attention.Sincerely,Hotel Management
Fridge didn't keep anything cold. The pullout sofa was horrible and couldn't sleep the windows were able to be opened from the outside
Business response:
Dear Guest, We sincerely apologize for the discomfort you experienced during your stay. We regret that the fridge, pullout sofa, and window security did not meet your expectations. Your concerns are important to us, and we will address these issues with our team to ensure they are resolved. We understand how these inconveniences impacted your stay and truly appreciate you bringing them to our attention. We hope you will consider staying with us again for a more comfortable and enjoyable experience in the future. Sincerely, H... read more
Stains all over flooring. Mold on ceilings and walls in bathroom. Dirty countertops. Cabinetry filthy. Pillows smelled awful.
Business response:
Dear Joshua,We sincerely apologize for the condition of your room and regret that your experience was disappointing. Cleanliness and comfort are our top priorities, and it is concerning to hear that we fell short in these areas. Please know that your feedback has been shared with our team to address these issues and improve our standards. We appreciate you bringing this to our attention and truly regret any inconvenience caused. We hope you will consider giving us another chance to provide you with the quality stay you deser... read more
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.