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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unfriendly desk clerk at check in. The breakfast was a joke - instant oatmeal & packaged muffins. We went to breakfast at 7am & there was no coffee left & nobody around to report it.
Business response:
Dear Dennis, Thank you for your feedback. We sincerely apologize for the unfriendly check-in experience and the disappointing breakfast offerings you encountered during your stay. Your concerns about the coffee availability and lack of staff presence have been noted, and we will address this with our team to ensure better service moving forward. We appreciate your input, as it helps us improve our guest experience. We hope to welcome you back for a more enjoyable stay in the future!Sincerely,Hotel Management
The room had an odor and are very outdated. Rooms are too overpriced for the conditions of room ..need to be renovated asap
Business response:
Dear Angelica, Thank you for your feedback regarding your recent stay. We’re sorry to hear that you found the room outdated and that there was an odor. Your comments about pricing and the need for renovations are important to us, and we will take them into consideration as we plan for improvements. We appreciate your insights and hope you will consider staying with us again in the future for a better experience.Sincerely,Hotel Management
Outside there was minimal lighting and people standing all around and trash around the curbs and flower beds. When we got inside the front desk manager informed us our reservation was canceled due to being 1am. She was very rude but after she let us know she had worked a double going on a 3rd shift because people called out of work it was more understandable. We were traveling a far distance and booked it last minute due to exhaustion and needing to stop so after going back and forth and almost begging she finally "reopened ... read more
Business response:
Dear Ashley, Thank you for sharing your experience. We apologize for the issues you encountered, including the minimal lighting, trash, and the problems with your reservation. We're also sorry to hear about the cleanliness issues in your room and the lack of proper amenities. Your feedback is valuable, and we are addressing these concerns with our team to ensure improvements are made. We appreciate your patience and hope to have the chance to offer you a better experience in the future.Sincerely,Hotel Management
Avoid staying here.
Business response:
Dear Donald, Thank you for your feedback. We are sorry to hear that your experience was not satisfactory. Your comments are important to us, and we are committed to addressing any issues to improve our service. We understand your concerns and hope to have the opportunity to offer you a more positive experience in the future.Sincerely,Hotel Management
This place does not deserve even one star. Dirty, you can see the hallway through the gaps between the door and its frame - had to use towels to block the light coming through at night. I don’t even want to start describing the furniture. Awful.
Business response:
Dear Allison, Thank you for bringing your experience to our attention. We apologize for the inconvenience caused during your stay. Ensuring our guests' comfort and satisfaction is our top priority, and we regret that we fell short in meeting your expectations. We are addressing the issues you mentioned with urgency to ensure they are rectified promptly. Your feedback is valuable, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
Property is dirty. Litter everywhere. People smoking in their rooms.
Business response:
Dear Russel, Thank you for your feedback. We sincerely apologize for the cleanliness issues and smoking disturbances you encountered during your stay. This is not reflective of our standards, and we are addressing these concerns with our team immediately. Your comments are important to us, and we hope to have the opportunity to provide you with a significantly improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.