Extended Stay America - Memphis - Wolfchase Galleria

Sara 

on Expedia

a year ago

Despite signing a strict no smoking agreement, entire end of hallway smelled strongly of marijuana. Police making arrest in parking lot as we unloaded. Loud other guests, not always controllable I know. Breakfast was a joke - coffee, juice, and your choice of granola bar flavor or instant oatmeal pkt. Room was clean. Mattress was on a wire cot like frame that squeaked when turning over. Will not likely stay here again 

Janell 

on Expedia

a year ago

Horrible, Nasty Hotel The hotel is hidden in the nastiest place. There were abandoned cars and it was dirty on the outside. Inside the hotel was just dirty and rusty. The ONLY reason I stayed, uncomfortably, is b/c it was a one night stay AND I would have been charged no matter what. No one is ever at the front desk, the hallways was full of filth. The room was small, very dusty, old and had a funny smell. It was horrible! Never will I ever stay in an Extended Stay. Not to mention, one guy who set up what they called a grab ... read more

Julia 

on Expedia

a year ago

BEWARE!!!! DO NOT STAY HERE- looked like Jeffery Dahmers apartment. I was given keys to a third level room, the window has NO GLASS, window was completely open, appeared to be blood splatter on the ceiling, the sink was stopped up with visible sewage, and a sewage covered toilet plunger on top of sink. Cockroaches on the walls. Immediately ran down to front desk and the guy running it was missing, couldn’t find him for over an hour when he pulled up in his car smelling like he smoked Me**. Poor older lady was locked out of h... read more

Anonymous 

on Expedia

a year ago

Poop on the toilet!!!!!! So the place itself is fine. It’s a place to sleep and the bed was decent and that’s all we needed for a long road trip. There was a slight musty smell when we got there but it went away after turning the AC down. But what made us disgusted was that the morning we left we noticed there was dried poop just below the toilet flush handle!!! I couldn’t believe we didn’t notice it before. No poop on the handle but just behind/below it. I’m sorry but that’s unacceptable and when I told the front desk their... read more

Matthew 

on Expedia

a year ago

NOT AGAIN Tried Extended Stay for the first time and this experience did not make me want to try them again. I arrived around 8p local time and there was a sign at the desk stating the clerk was away helping another guest. After a few minutes, another gentleman in the lobby said to use the doorbell and then the clerk appeared. There were multiple issues with the room itself: a sticky substance on the nightstand and desk; the "enhanced" wifi was not fast enough to even stream videos or work effectively; the bed was probably t... read more

Nikitia 

on Expedia

a year ago

They have no smoking signs up and make it very admitted at check in no smoking. Once you get on the elevator you smell cigarettes. The room smelled worse. I had to buy two bottles of Lysol and frebrez to mask the smell. Then the blankets I got from the front desk had cigarette holes as well. My child is asthmatic and I can't believe the smoke smell was so strong. 

John 

on Expedia

a year ago

Very poor experience Some background on me. I have been traveling extensivly for over 20 years sometimes spending up to a year and half at one hotel. So, here the room was dirty including the bathroom. 2 of the 4 lights didnt work. The fruniture was worn out and dirty. The website said they cleaned the rooms every 7 days, i was told this hotel did every 14 days. If you wanted anything extra you had to pay for it. The carpeting in hallways was filthy along with the outside of the building, broken downs cars, trash in the park... read more

francis 

on Expedia

2 years ago

Not again! Dirty and smelly!