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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No extra cribs or laundry detergent. Quite dirty and small beds
Business response:
Dear Nikki, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the laundry experience is concerning, and we regret any inconvenience it may have caused. Additionally, we apologize for the cleanliness and size of the beds not meeting your expectations. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. We appreciate your understanding and hope that we will have another occasion to welcome you back in the futu... read more
Dislike housekeeping is bad sheet wasn't clean and the room supposed to been clean . Soda in door .fake finger nails on floor.dirtyand elevator has bad smell.
Business response:
Dear Jennifer, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Sketchy, AVOID The desk folks were not terrible and not great. The third floor smelled of smoke. Our room smelled of smoke. Folks were hanging outside the doors smoking dope. The bath tub had a big patch of missing finish. The tub also had burn marks where cigarettes were placed down. A used bandage was on the floor when we first walked in. The towels smelled musty. The area of the hotel is sketchy with trash and hidden behind a shopping area. Too close to the highway with noise all night long. Cost too much for what we got.... read more
Business response:
Dear Guest, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid ... read more
This by far the worst hotel in the wolfchase area and now I know why it is hidden in the back behind all of the traffic. The 1st room they have me was atrocious. The refrigerator had r
Business response:
Dear Deborah, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Rooms smelt sour
Business response:
Dear Ken, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of rooms for all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us, and we appreciate your remarks about them. Please return on your next visit to the area so we can show you our commitment t... read more
I would just avoid this property from now. Not maintained, not even close to a studio room, full of roaches, wall, appliances, amenities all are in a shabby shape.
Business response:
Dear Pradeep, Thank you for your feedback on your recent stay. It's concerning to read about the issues you encountered in your suite, and we assure you that this is far from what we want our guests to experience. We have notified our maintenance and pest control team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before being allocated to future guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,... read more
Despite signing a strict no smoking agreement, entire end of hallway smelled strongly of marijuana. Police making arrest in parking lot as we unloaded. Loud other guests, not always controllable I know. Breakfast was a joke - coffee, juice, and your choice of granola bar flavor or instant oatmeal pkt. Room was clean. Mattress was on a wire cot like frame that squeaked when turning over. Will not likely stay here again
Business response:
Dear Sara, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We will look into your concerns and address them appropriately. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the most of your visit. We hope you will give us another chance to provide you w... read more
Horrible, Nasty Hotel The hotel is hidden in the nastiest place. There were abandoned cars and it was dirty on the outside. Inside the hotel was just dirty and rusty. The ONLY reason I stayed, uncomfortably, is b/c it was a one night stay AND I would have been charged no matter what. No one is ever at the front desk, the hallways was full of filth. The room was small, very dusty, old and had a funny smell. It was horrible! Never will I ever stay in an Extended Stay. Not to mention, one guy who set up what they called a grab ... read more
Business response:
Dear Janell, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.