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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BEWARE!!!! DO NOT STAY HERE- looked like Jeffery Dahmers apartment. I was given keys to a third level room, the window has NO GLASS, window was completely open, appeared to be blood splatter on the ceiling, the sink was stopped up with visible sewage, and a sewage covered toilet plunger on top of sink. Cockroaches on the walls. Immediately ran down to front desk and the guy running it was missing, couldn’t find him for over an hour when he pulled up in his car smelling like he smoked Me**. Poor older lady was locked out of h... read more
Business response:
Dear Julia, Thank you for evaluating your stay with us. At our hotel, we strive to offer outstanding service and maintain a clean and safe environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. We have security on the premises around the clock as we want guests to feel safe and secure throughout their stay. Rest assured that we will thoroughly evaluate your concerns and ensure the relevant parties appropriately handle them. We hope you will consider a return vis... read more
Poop on the toilet!!!!!! So the place itself is fine. It’s a place to sleep and the bed was decent and that’s all we needed for a long road trip. There was a slight musty smell when we got there but it went away after turning the AC down. But what made us disgusted was that the morning we left we noticed there was dried poop just below the toilet flush handle!!! I couldn’t believe we didn’t notice it before. No poop on the handle but just behind/below it. I’m sorry but that’s unacceptable and when I told the front desk their... read more
Business response:
Dear Guest, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impecca... read more
NOT AGAIN Tried Extended Stay for the first time and this experience did not make me want to try them again. I arrived around 8p local time and there was a sign at the desk stating the clerk was away helping another guest. After a few minutes, another gentleman in the lobby said to use the doorbell and then the clerk appeared. There were multiple issues with the room itself: a sticky substance on the nightstand and desk; the "enhanced" wifi was not fast enough to even stream videos or work effectively; the bed was probably t... read more
Business response:
Dear Matthew, Thank you for choosing us. Having a good impression on the first visit is always nice, but we are sorry for letting you down. We are disappointed to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we sincerely apologize. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provi... read more
They have no smoking signs up and make it very admitted at check in no smoking. Once you get on the elevator you smell cigarettes. The room smelled worse. I had to buy two bottles of Lysol and frebrez to mask the smell. Then the blankets I got from the front desk had cigarette holes as well. My child is asthmatic and I can't believe the smoke smell was so strong.
Business response:
Dear Nikitia, Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. We have shared your feedback with our team to prevent such situations. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management
Very poor experience Some background on me. I have been traveling extensivly for over 20 years sometimes spending up to a year and half at one hotel. So, here the room was dirty including the bathroom. 2 of the 4 lights didnt work. The fruniture was worn out and dirty. The website said they cleaned the rooms every 7 days, i was told this hotel did every 14 days. If you wanted anything extra you had to pay for it. The carpeting in hallways was filthy along with the outside of the building, broken downs cars, trash in the park... read more
Business response:
Dear John, We deeply regret your poor experience during your recent stay with us. Your feedback is essential, and we apologize for falling short of your expectations. Please rest assured that your concerns will be shared with our management team for immediate attention and improvement. We strive to provide a clean, comfortable, and welcoming environment for all our guests, and we apologize for not meeting those standards during your visit. We appreciate your extensive travel experience and understand the importance of a plea... read more
Not again! Dirty and smelly!
Business response:
Dear Francis, Thank you for being our guest. We apologize for your experience. Our housekeeping team works hard to keep the areas clean, fresh, and up-to-date. However, we regret they overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Spiders, bed bugs, and dirty mattresses. Hot water only worked some of the time. The pool is nasty and has overgrown hedge everywhere. Prostitutes walk the halls. The front desk said if we want any service, it would cost and be charged to the credit card on file. This includes sheet change, garbage, and any other amenities that are listed as complimentary. Breakfast is stale outmeal packets that have been there for months, along with coffee that tastes like nasty water. Price gouging: we had a room for a week and needed anot... read more
Business response:
Dear Jonathan, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Fast and the Furious Pro Edition I don't want to stay here again. Here's why. The police were there twice to arrest prostitutes. And with the highway right next to the hotel, it was hard to get a good nights sleep because apparently everyone in Memphis thinks they are in the fast and furious have loud vehicles flying by at high speeds at all hours of the night. With that being said, the place was clean, and the staff was super friendly.
Business response:
Dear Josh, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.