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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DISASTER IN MEMPHIS Will NEVER EVER stay at an extended stay. Property littered with trash, getting some one at the front desk difficult. Trash in hallways, Had 4 children in room above playing an stomping on floors from 06:00 to 11:00pm. Request a room move and told none available. Complained to management 4 time no results. Broken down and partial disabled cars in parking lot. NOT SAFE
Business response:
Dear TIM, We sincerely apologize for the disappointing experience you had during your stay at our hotel. We understand that you encountered several issues that impacted your visit, and we deeply regret any inconvenience caused. We appreciate your patience and understanding, and we assure you that we will take immediate action to rectify these issues. Your feedback will aid us in making the necessary improvements to provide a better experience for our guests in the future. We genuinely hope that you will reconsider staying wi... read more
Did not feel safe. Highway noise is very loud. Exterior area very dirty, trash everywhere. Breakfast included coffee, granola bars, and prepackaged muffins. Front desk staff was very nice and professional!!
Business response:
Dear Shelley, Thank you for reviewing our hotel. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we genuinely regret not meeting these expectations during your recent stay. Please accept our apologies for the noise concerns you experienced from the hallway. We have also noted your feedback regarding breakfast and cleanliness. We will address this appropriately, and we thank you for your patience. We are glad that you liked our front desk team. It was a pleasure hosting your visit, and... read more
Think hard about this one. in need of repair.. broken drawers, Missing vents.. Scary neighborhood..
Business response:
Dear Scott, Thank you for choosing us. Although you had a pleasant stay, we are sorry that you felt the need to update the room. Your observations are noted and will be passed to the team for further plan of action. Please let us change your experience to a seamless and memorable one on your next visit.Sincerely,Hotel Management
It was an unsafe environment. A person was standing around drinking talking and groping himself. I felt uncomfortable and chose not to stay at this location.
Business response:
Dear Charlene, Thank you for your recent review of our hotel and for sharing your feedback. Our top priority is our guests and employees' safety and security, and our security team is well-trained and reliable. We appreciate you bringing this to our attention, and we are very sorry this occurred during your stay. Please know in the future, our front desk staff is always available to address issues like this. We hope to have a better time should your travel bring you back to us. Sincerely,Hotel Management
No security The one night we stayed there three cars are stolen and eight cars had the windows broken and we’re missing their belongings. We got lucky that it wasn’t our car.
Business response:
Dear Lisa, Thank you for choosing us. We are sorry for not meeting your expectations for a wonderful hotel experience. We never promote any illegal activities in and around the hotel. However, we regret that you could not have a relaxing time here. The safety and security of our guest is a top priority, and we take them seriously. Everything we do aims at providing you with an excellent experience. Allow us to relook the trouble areas and work on improvement. We want to regain your trust and hope you will give us that opport... read more
No don’t do it!!! 1st truck broken into during the night, was advised by others staying at location that this a regular issue at this facility. 2nd after completing police report door key failed to work no one at front desk for more than an hour. When the employee did return he smelled of marijuana. Room photos don’t match actual room. Upside checkin staff very pleasant.
Business response:
Dear Karl, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described are not repeated.Sincerely,Hotel Management
I will never stay at this extended stay again.
Business response:
Dear Ebony, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the problems while you were here. Please give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management
Truck broken into one night then cleaning staff stole my belongings the next day. Worst place I’ve ever stayed. It isn’t safe, the place is nasty and the staff don’t care at all. Terrible experience. Do not go there!
Business response:
Dear Ashley, It is concerning for us to read your review as the safety and security of our guests and their belongings are of utmost importance to us. Please be assured that we are doing everything possible to examine and resolve this matter as soon as possible. If we may be of any further assistance to you, please do not hesitate to get in touch with us at the hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.