Extended Stay America - Merrillville - US RTE. 30

Kim 

on Expedia

7 years ago

Kim Marie Humphrey I always stay at this hotel. I normally have a good time. This time was the absolute worst ever. I felt very unsafe due to no room key, we had no towels, and the customer service was far from the BEST. I am sure we will not be back even though this was our first experience of this kind. 

Anonymous 

on Expedia

7 years ago

Hotel close to restaurants, but dirty Disappointing. Hair all over shower, dirty tub/shower, food left in microwave, no soap. All this when I first went in room. Hotel staff was accomodating, but room was nasty. 

Anonymous 

on Expedia

7 years ago

Disappointing stay I must say the online photos are extremely inaccurate. They allowed us to check in a little early which was great..... But.... The Room was Dirty & when i say dirty their was stuff on the floor, dust build up behind the bathroom door, the counters in the kitchen area were dirty. I'm afraid to think that if the room was that dirty then i'm sure that the sheets wouldn't have been changed at all also. that & you could hear the person breathing in the next room. 

Anonymous 

on Expedia

7 years ago

It was warm. Outside was cold. It was creepy. It was noisy. 

Enrique 

on Expedia

7 years ago

Missing items Upon check in it went smoothly..until I went to my room and found only one wash cloth. No remote for the t.v. and found out that multiple rooms had no remotes. Took a bit to get a remote but if came. Overall on a scale 1 to 10 I will give the place a 7 or 8. 

Richard 

on Expedia

7 years ago

Chaos at the Front Desk We never checked-in! No one was at the front desk when we arrived and for 30 minutes thereafter. We called a number as directed by a sign at the front desk, and the clerk said she was busy "preparing a room." Another person who came in after us to check-in also called and was told the computers were down and they could not check us in. When the desk clerk finally arrived there was a pregnant woman told her the toilet in her room was stopped up. The clerk told she would find her a plunger. By this time... read more

SHaun LEnear 

on Expedia

7 years ago

Bad stay waste of money Hotel was dirty pillows was dirty.. 

Jeff 

on Expedia

7 years ago

Don't stay here if you want service Terrible service. I've stayed at many hotels this year probably 25. Se4vice was the worst ! MORONS in charge 

Roadie 

on Expedia

7 years ago

Clean room, bad plumbing, inexperienced staff Arriving in the evening, I noticed that there were two bath towels, no washcloths or hand towels, and no shampoo. The next morning I discovered the bathroom tissue holder under the counter was empty and even the cardboard tube was gone. Asking at the front desk for toilet paper made me feel like I was in a country that had just gotten plumbing but didn't receive the paper supplies. The room was neat and clean but on night 6 & 7 of my 8 nght stay, cigarette smoke was getting into ... read more