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Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Room was dirty bathroom filthy with sludge stains on the floor the walls . Room smells moldy terrible experience Nothing
Business response:
Dear Javern, Thank you for your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon. Sincerely, Hotel Management
Faltal. Es una Habitación con mucha humedad, no hay microondas, no hay horno. Muy mojado el Suelo de tanta humedad. No recomendo. La ubicacion
Business response:
Dear Marcio, Thank you for staying with us and sharing your review. While we are pleased that you loved the convenience of our location, we apologize for your suite not meeting your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance t... read more
No good facility Nothing, the heater was not working properly Water wasn't drying out in washroom There was no breakfast at all except muffins No water bottle. No proper bathroom screen Nothing, the heater was not working properly Water wasn't drying out in washroom There was no breakfast at all except muffins No water bottle. No proper bathroom screen
Business response:
Dear Jincy, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We value your feedback, and we hope to have the opportunity to make improvements and better accommodate you in the future. Sincerely, Hotel Management
Bad The room was old & out dated, it had a kitchenette, but no dishes, silverware or even paper towels. The bed was so uncomfortable. It was more like a motel 6 in the hood.
Business response:
Dear Dena, We're sorry to read that your experience did not meet your expectations. Providing a comfortable and well-equipped room is important to us, and we apologize for any inconvenience you experienced with the outdated room, lack of kitchenware, and an uncomfortable bed. Your feedback is valuable, and we'll use it to address these issues with our team to ensure improvements are made. We appreciate you bringing these to our attention, and we hope to have the opportunity to provide you with a better experience in the futu... read more
Disappointed and disgusted with a one night stay Only! Property/room stated nonsmoking. It smelt like smoke when you first walked in and in the bathroom (maybe from the vent). 2nd, it had roaches. 1 baby roach on night 1 and more the next day. Had to run out and buy a can of Raid, but that didn’t stop them. After the 4th kill, we packed our things and left. The condition of the room wasn’t pleasant either: bed looked nice, the linen had hair still on them( we used our own towels/washcloth), dirty drawers in the kitchen, tub ... read more
Business response:
Dear Pomier, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Bad
Fair
Disappointing
Bad I didn’t like how dirty the shower was, all the bedding had stains, and room smells of mold. During my stay, cops kept being called for some issues other guests were having. Location
Business response:
Dear Maressa, Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our housekeeping team for review and action. Also, please know that we always prioritize the safety and well-being of our guests, and we have security on our property around the clock for their safety. We take our guests' feedback seriously and would like to let you know that for future visits, our front desk is available around the c... read more
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.