Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Gisela, Thank you for taking the time to share your experience. We are genuinely concerned to hear about the conditions you encountered, as maintaining a clean and comfortable environment is a top priority. Please accept our sincere apologies for any discomfort you and your family experienced during your stay. Your observations regarding housekeeping and amenities are taken seriously, and we will ensure they are shared appropriately. We value your feedback and hope to have an opportunity in the future to provide a more ... read more

Business response:

Dear White, Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered, as this is far from the standard we aim to provide. We understand how disappointing it must have been to face challenges with the room and amenities, and we appreciate you bringing these concerns to our attention. Your comments have been shared with our team so we can strengthen our services to prevent similar situations. We value your feedback and hope you will consider giving us another opportunity to off... read more

Business response:

Dear Aksana, We are truly sorry to hear about the serious issues you experienced upon arrival. Ensuring a safe and welcoming environment for every guest is a top priority, and it is clear we fell short in your case. Your concerns regarding room conditions and safety have been shared with the management team for immediate attention. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Dear Gustavo, Thank you for taking a moment to share your feedback. We are genuinely sorry to learn that your stay did not reflect the comfortable and welcoming environment we aim to provide. Your comments regarding the condition and atmosphere of your suite are important and will be shared with the appropriate teams to ensure immediate attention. We appreciate your input, as it helps us identify areas for improvement and enhance our overall guest experience. We hope to have the opportunity to make your next stay with us out... read more

Business response:

Dear Amanda, We sincerely apologize for the condition of your room during your visit. It is unacceptable that cleanliness standards were not met, and we understand how this would negatively affect your stay. Your comments have been shared with our housekeeping team to ensure that similar situations do not occur in the future. Guest satisfaction and comfort are very important to us, and we truly regret that your experience did not reflect this. Thank you for bringing these concerns to our attention, and we hope to have the op... read more

Business response:

Dear Guest, We sincerely regret that your experience fell far short of expectations. It is deeply concerning to hear about the condition of your room and the discomfort it caused. Ensuring a clean and comfortable environment is a top priority, and your feedback highlights areas that require immediate attention. Please note that your comments have been shared with our team. We truly apologize for the inconvenience you faced and hope to have an opportunity to provide a significantly improved experience should you choose to sta... read more

Business response:

Dear Darlene, Thank you for taking the time to share your experience. We appreciate your perspective and understand how important value and comfort are during a stay. Guest feedback like yours helps us continually evaluate our offerings and identify ways to enhance the overall experience. We hope that despite the concerns you mentioned, you were able to enjoy aspects of your visit. Your comments are invaluable in guiding improvements, and we look forward to the opportunity to welcome you again and provide a stay that better ... read more