Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Dear Ludwing, Thank you for taking the time to share your feedback. We are sorry to hear that your visit did not meet expectations, and we understand how disappointing that must have been. Please accept our apologies for the frustration you experienced during your stay. While some matters require further review, your comments have been shared with our team and are taken seriously as part of our ongoing efforts to improve service standards and overall conditions. We value guest input and hope you might consider giving us anot... read more

Business response:

Dear Corrinne, We regret that your stay did not provide the comfort and reassurance you expected. A well-prepared environment is essential, and we understand how concerning it can be when conditions fall short of that standard. Please be assured that we maintain strict vigilance in preventive treatments and conduct routine inspections as part of our ongoing commitment to guest well-being. Your observations regarding overall upkeep and accessibility of assistance have been noted for careful consideration. Your feedback is app... read more

Business response:

Dear Jorge, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your ne... read more

Business response:

Dear Acosta, We are sorry to learn that the environment you encountered did not align with what you were anticipating, and we understand how disappointing that can feel. Your decision to depart early is understood, and your experience has been carefully noted. Feedback such as yours is valuable in helping us better understand guest expectations and overall comfort. We appreciate you taking the time to communicate your concerns and hope that, should your travels bring you back in the future, you may consider giving us another... read more

Business response:

Dear RoloDiaz, Thank you for taking the time to share your thoughts with us. We understand that your visit did not meet your expectations, and we regret that the overall experience felt unsatisfactory. Every guest deserves to feel comfortable and confident in the value of their stay, and we recognize how disappointing it can be when that does not happen. Your feedback has been noted and will be shared with our team to help identify areas where greater balance and consistency may be needed. We appreciate your honesty, as comm... read more